Client Success & Operations Coordinator (100%Remote – Chicago Area Preferred)

WIN Home Inspection; Chicago (IL); Remote; USD 60,000 - 75,000; Full time

Job summary

A leading home inspection company is seeking a Client Success & Operations Coordinator to enhance franchise owner relationships and support internal collaboration. This role is 100% remote, targeting candidates in the Chicago area. Ideal candidates are friendly, skilled communicators, and have experience in customer success or client service. The position offers opportunities for professional growth in a collaborative and inclusive culture.

Benefits

Career development opportunities

Inclusive workplace culture

Team celebrations and events

Qualifications

• 4+ years in client service or customer success preferred.
• Friendly and empathetic approach required.
• Experience working with cross-functional teams is an asset.

Responsibilities

• Serve as a trusted point of contact for franchise owners.
• Champion and coordinate requests with internal teams.
• Provide responsive support and follow-through.

Skills

Strong people skills

Communication skills

Organization

Collaboration

Job description

Overview

Client Success & Operations Coordinator (100% Remote – Chicago Area Preferred)

We’re hiring a Client Success & Operations Coordinator to help franchise owners thrive by building relationships, coordinating solutions, and collaborating across teams.

What You’ll Do

• Serve as a trusted point of contact for franchise owners, building strong relationships
• Champion and coordinate requests with internal marketing, training, and operations teams
• Provide responsive, empathetic support and follow-through on client needs
• Contribute to projects such as training programs, marketing reviews, and process improvements
• Deepen your knowledge of our systems and processes to provide more direct guidance over time

What We’re Looking For

• Friendly and empathetic with strong people and communication skills
• Natural leader with a drive to grow professionally and personally
• Quick learner, organized, and persistent in getting things done
• Experience collaborating with cross-functional teams (marketing, training, or operations)
• 4+ years in client service or customer success (preferred but not required)

Why WIN

• Collaborative, inclusive culture built on respect and growth
• Career development and advancement opportunities
• A team that values working hard, having fun, and celebrating success together