Client Success Manager - West Remote - West

Modern Health; Austin (TX); Remote; USD 125,000 - 158,000; Full time

Job summary

Modern Health is seeking a Client Success Manager to oversee significant employer relationships, driving product adoption and engagement. The ideal candidate has 8+ years in B2B client management, with strong analytical and presentation skills. This fully remote position has high visibility and aims to enhance mental health initiatives for Fortune 500 clients.

Benefits

Medical / Dental / Vision / Disability / Life Insurance

High Deductible Health Plan with HSA option

Flexible Spending Account (FSA)

Annual Wellness Stipend

Professional Development Stipend

New Hire Stipend

Monthly Cell Phone Reimbursement

Qualifications

• 8+ years of experience managing client relationships in B2B tech.
• Experience in employer benefits and healthcare is a plus.

Responsibilities

• Manage a portfolio of Enterprise Accounts.
• Build and manage relationships with global stakeholders.
• Drive success in engagement and revenue metrics.

Skills

Client relationship management

Data analysis

Presentation skills

Negotiation

Problem-solving

Job description

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.

More about our culture and what you can expect when you join the team:

• “It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
• We have an obsession to win. We are highly ambitious and passionate about the work that we do. We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers’ needs.
• We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth.
• We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment.
• We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right.

Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as World’s Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023 , and 2023 Well-Being Trailblazer Award . To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

The Role

As a Client Success Manager, you own Modern Health’s large-scale employer relationships from launch through contract renewal. You are responsible for partnering with Fortune 500 companies and more to drive product adoption and engagement, and over time client retention and growth. You partner closely with senior HR executives and business leaders, serving as product expert, strategic consultant, and mental health champion. Your partnership with Modern Health’s clients and internal product team allows us to continually improve the functionality and benefits of the platform.

This role reports to the Sr Manager, Client Success. Ideal candidates have prior experience managing large-scale client relationships, and are comfortable analyzing data and using it to make strategic and consultative recommendations. We’re looking for someone who is excited to positively impact the lives of millions in a highly visible role.

We’re only considering candidates in the Pacific, Mountain, and Central time zones for this role. This position is not eligible to be performed in Hawaii.

What You’ll Do

• Manage a portfolio of Enterprise Accounts, serving as the face of Modern Health for our highest priority customers
• Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
• Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
• Convert these clients into Modern Health champions, leveraging their success for references and case studies
• Strategically use data and insights to guide decision making using storytelling and make actionable recommendations that inform the growth and long-term success of the partnership
• Use account data in Looker and Salesforce to understand and diagnose client health and opportunity/risk
• Drive success in tangible engagement and revenue metrics (e.g. improved wellness outcomes, benefits, retention and renewals, or product expansion)
• Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and drive successful adoption of Modern Health

Who You Are

• 8+ years experience managing client relationships or selling to HR leaders within B2B tech; employer benefit and healthcare space experience is a plus
• Demonstrated success managing your book of business strategically and autonomously, utilizing executive sponsors and senior personnel
• Engaging presentation skills with a desire to lead high-visibility projects
• Enthusiastic about tackling new challenges and building scalable processes, with a problem-solving mindset and keen attention to detail
• Experienced in developing and implementing account strategies to maximize customer value and drive revenue growth
• Impassioned revenue owner capable of closing large expansion opportunities
• Proactive in addressing customer concerns and ensuring timely resolution
• Adept with objection handling and independently negotiating with clients
• Flexible and agile in a fast-paced, cross-functional environment, with a strong sense of urgency, initiative, and independence
• Highly coachable, capable of accepting and providing candid feedback
• Capable of balancing humility and confidence in difficult conversations
• Intellectually curious and quick to learn and share new concepts, tools, and best practices
• Effective at influencing cross-functional projects and regularly advising leadership
• Strong understanding of client business landscapes to support advocacy and drive referrals
• Committed to establishing the company as a trusted advisor by delivering long-term solutions to complex challenges
• Aligned with the company’s mission through a genuine passion for helping others in the healthcare and benefits space
• Medical / Dental / Vision / Disability / Life Insurance
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• GenerousTime Off

Family Support:

• Parental Leave Policy
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter

Professional Development:

• Professional Development Stipend
• 401k
• Financial Planning Benefit through Origin

But wait there’s more…!

• Annual Wellness Stipend to use on items that promote your overall well being
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement

Equal Pay for Equal Work Act Information

Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role.

• Zone 1: San Francisco Bay Area and New York City Metro
• Zone 2: All other California locations and Seattle, WA
• Zone 3: All other New York locations, All other Washington locations, Washington DC, Austin,
  TX, CT, IL, MA, NH, NJ, OR, RI, VT
• Zone 4: All other Texas locations, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See our Careers page for more information.

Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets.

Zone 1

$139,680 - $175,000 USD

Zone 2

$125,712 - $157,140 USD

Zone 3

$125,712 - $157,140 USD

Zone 4

$111,744 - $139,680 USD

We use a third-party AI tool (Endorsed) to assist in the initial screening of applications. As part of the evaluation process, we provide Endorsed with job requirements and candidate-submitted applications. Final hiring decisions are made by our human recruitment team, and no automated system makes the ultimate decision regarding hiring. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. We began using Endorsed on May 12, 2025. You can review the independent bias audit report covering our use of Endorsed here . By submitting your application, you acknowledge that your application may be processed by AI systems as part of the screening and selection process. If you have any questions or would like to request a separate review of your application, please contact [e-mail] with "Separate Review Request" in the email subject line.

Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.

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Demographic questions

At Modern Health, we are on a mission to provide people the mental health support they need to unlock their potential and find fulfillment. To achieve this mission, we need to foster an inclusive environment where diverse perspectives thrive and people are free to come as they are, free from judgement.

We encourage you to fill out this anonymous and optional survey. Your voluntary responses will be used (in the aggregate only) to help us comply with government reporting requirements and to identify areas of improvement in our processes (specifically, by measuring the demographics of our candidate pool against the demographics of the labor market). Your responses will not be associated with your name, or other information you provide during the application process, or your specific application. It will be handled in a confidential manner, and will not be shared with anyone involved in the hiring process. For these reasons, if you are ultimately hired by Modern Health, you will receive another request from the Company to provide this information (again, on a voluntary basis). Please note, that while we are asking the questions in the format provided by the United States Equal Employment Opportunity Commission (EEOC), at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.