Client Success Manager, RYNO

EverService Holdings, LLC; Oregon; Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Remote-first culture

Bonus program

Medical insurance

401(k) matching

Paid parental leave

Tuition reimbursement

Wellness stipend

Data stipend

Vacation & holidays

Community involvement days

Birthday holiday

Employee Assistance Program

Leadership opportunities

Anniversary rewards

IDEA committee

Team merch

Job summary

RYNO Strategic Solutions is seeking a Client Success Manager to be the primary liaison for our home services clients, building strong relationships and driving retention. You will develop and execute strategic marketing plans with internal experts to help clients generate leads, optimize costs, and differentiate brands, guiding the strategic direction for accounts and expanding service offerings.

Collaborate cross-functionally with analysts and strategists, mentor junior teammates, and ensure

Qualifications

• 3+ years of account management in a fast-growing digital marketing agency.
• Proven revenue growth via new client business and upselling.
• Excellent communication, presentation, and interpersonal skills.
• Hands-on experience with Paid Media and SEO platforms (MS Ads, Google Ads, GA4).
• Proficient in Microsoft Office suite (Word, PowerPoint, Excel, Outlook, Teams).
• Agency experience managing multiple client accounts in a fast-paced environment.

Responsibilities

• Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals.
• Define and drive the marketing strategy for each client.
• Communicate effectively with clients via phone/email/Zoom on a weekly basis and manage projects through the internal system.
• Analyze data from Microsoft Ads, Google Ads, GA4, and create actionable insights and reports.
• Foster relationships with strategic partners to ensure client satisfaction and retention.
• Expand client relationships by growing services and revenues within accounts.
• Generate client referrals that bring in new clients.
• Collaborate cross-functionally with analysts/strategists and team members to align with goals.
• Stay updated on industry trends and integrate cutting-edge marketing tactics.

Skills

Account management

Revenue growth

Client communication

Paid media

SEO

Analytics

Tools

Microsoft Ads

Google Ads

Google Local Service Ads

GA4

Google Analytics

Job description

Our Mission

We Exist to Grow Your Business…PERIOD.

Our Values

• We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value.
• We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team.
• We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.
• We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth.
• OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time.

Summary of Position

We are seeking a passionate and driven Client Success Manager to join our growing team. In this role, you will be the primary point of contact for our valued clients, responsible for building strong relationships and fostering retention. Your key focus will be on growing client revenue through the development and execution of strategic marketing plans in collaboration with our internal expert teams. You will guide the strategic direction for your clients, helping them generate leads and optimize marketing costs while differentiating their brands in the market. Your ultimate goal is to become a trusted advisor, ensuring client satisfaction and exceeding expectations to establish long‑lasting partnerships.

Position Responsibilities

• Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals
• Define and drive the marketing strategy for each client
• Communicate effectively with clients via phone/email/Zoom on a weekly basis, addressing requests and managing projects through the internal project management system
• Analyze and interpret data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights and proactive recommendations in the form of comprehensive campaign performance reports
• Foster relationships with strategic partners for RYNO's clients, ensuring satisfaction and retention, acting as a trusted advisor
• Expand client relationships by growing services delivered and revenues generated within your accounts
• Generate client referrals that result in new RYNO clients
• Collaborate cross-functionally with analysts/strategists, and additional team members to ensure alignment with client goals
• Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics
• Mentor Client Success Coordinators
• Build strong relationships with both clients and the RYNO team
• Additional job duties as assigned by management

Position Requirements

• 3+ years of account management experience in a fast-growing digital marketing agency, with a strong background in client-facing roles
• Experience driving revenue growth by securing new client business and upselling solutions
• Stellar communication, presentation, and interpersonal skills for handling escalations and building strong relationships with clients and internal teams
• Hands-on experience with Paid Media and/or SEO strategies, including strong analytical skills and proficiency with platforms like Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4
• Expert in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams)
• Proven experience in an agency environment, successfully managing multiple client accounts and adapting to fast-paced workflow
• Strong work ethic with a commitment to delivering results and helping businesses grow
• Strong ability to solve complex problems and resolve conflicts proactivelyAbility to thrive in a fast-paced environment with tight deadlines
• Preferred but not required: Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4)

Benefits

• Remote-first culture with flexible work options
• Performance based bonuses to reward excellence
• Medical, Dental, Vision, and Life Insurance
• 401(k) matching to help you plan for your future
• 6 weeks of paid parental leave for new parents
• $2,000 annual tuition reimbursement for continued education
• Wellness stipend to support your health and fitness
• Monthly data stipend to support your remote work environment
• Paid vacation and sick time off for work-life balance
• 11 paid holidays to enjoy throughout the year
• Paid days for a Cause to give back to your community
• Paid birthday holiday to celebrate your special day
• Comprehensive Employee Assistance Program for personal support
• Leadership and career advancement opportunities
• Anniversary rewards to celebrate milestones
• Inclusion, Diversity, Equity & Access (IDEA) Committee
• Awesome team merch!

Compensation

$65,000 - $80,000 a year

The total compensation for this salaried non-exempt opportunity includes a base salary of $65,000 to $80,000. This is our target compensation range and is subject to multiple factors, including role, level, experience, and location. This role is eligible for a quarterly performance-based bonus. Bonus eligibility is based on performance metrics and company results. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.

About RYNO Strategic Solutions

RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status or any other characteristic protected by law.