Client Success Manager - Revenue Cycle Specialist

Nimble; Chesterfield (MO); On-site; USD 70,000 - 100,000; Full time

Job summary

nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers, surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions streamline revenue cycle processes, reduce administrative burden, and improve financial outcomes for over 1,100 clients.

The Client Success Manager oversees client accounts, coordinates with nimble Solutions, and coaches teams to deliver quality service.

Qualifications

• Solid background in physician revenue cycle management including AR, coding, or payer contracting; ASC billing preferred.
• Proficient knowledge of third-party billing and claims processing; understanding of current regulatory environment.
• Experience using Practice Management and EMR systems for production and client reporting.
• Strong analytical and critical thinking skills.
• Strong communication skills, verbal and written.
• Ability to work with a high degree of independence; must be proactive.
• Proven client relationship skills; able to work effectively with physicians and senior management.

Responsibilities

• Serve as the primary point of contact for assigned clients and promptly respond to inquiries.
• Engage in regular client interaction via e-mail, conference calls, and in-person visits to ensure customer satisfaction.
• Interface with assigned client service staff to prepare, analyze, and present all client deliverables, ensuring accuracy and quality.
• Proactively identify potential problems with client performance and develop plans to eliminate future occurrences.
• Ensure resources are available and utilized effectively to maximize account performance.
• Monitor, evaluate, and report on billing effectiveness/cash flow, and suggest improvements.
• Remain current on payment trends and payer requirement changes; implement process improvements.
• Generate client standard and ad hoc reports with commentary on Nimble's value.

Skills

Revenue cycle management

Accounts receivable

Coding

Payer contracting

Practice Management systems

EMR systems

Analytical thinking

Communication skills

Independence

Client relationships

Tools

Practice Management

EMR systems

Job description

nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers, surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions streamline revenue cycle processes, reduce administrative burden, and improve financial outcomes for over 1,100 clients.

The Client Success Manager oversees client accounts, coordinates with nimble Solutions, and coaches teams to deliver quality service.