Client Success Manager - (Remote - US)

Jobgether; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company is seeking a Client Success Manager to support clients across diverse industries in the United States. This role involves delivering expert product training, driving user adoption, and ensuring seamless onboarding experiences. The ideal candidate will have a strong background in SaaS, excellent communication skills, and a consultative approach to client management.

Benefits

Competitive salary and equity package

Comprehensive health, dental, and vision insurance

Flexible work arrangements

Generous paid time off

Retirement savings plan options

Professional development support

Inclusive culture with focus on personal well-being

Opportunities for career advancement

Qualifications

• 2+ years of experience in SaaS client success or customer-facing roles.
• Excellent communication skills, comfortable presenting to all levels.
• Experience managing multiple client relationships.

Responsibilities

• Manage a portfolio of client accounts, ensuring high engagement.
• Deliver training sessions to maximize product understanding.
• Monitor client usage trends and suggest best practices.

Skills

Presentation skills

Consultative skills

Problem-solving

Technical aptitude

Attention to detail

Tools

Salesforce

ChurnZero

Job description

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Client Success Manager in the United States.

This is a client-facing role ideal for a self-motivated and tech-savvy professional who thrives in fast-paced environments. As a Client Success Manager, you will support clients across diverse industries by delivering expert product training, driving user adoption, and ensuring seamless onboarding experiences. Acting as a trusted advisor, you will identify opportunities to optimize product usage and resolve challenges with a consultative approach. You’ll collaborate cross-functionally with account teams, deliver both virtual and in-person training sessions, and contribute to internal training initiatives. Your focus will be to create strong client relationships and long-term success.

Accountabilities:

• Manage a portfolio of client accounts, ensuring high engagement and satisfaction
• Deliver webinars and on-site trainings to maximize product understanding and usage
• Guide clients through onboarding and implementation processes
• Monitor client usage trends and proactively suggest best practices for optimization
• Use tools like ChurnZero to assess customer health and reduce churn risk
• Collaborate with account management teams to resolve service gaps and align on strategy
• Maintain strong, ongoing communication with key client stakeholders

• 2+ years of experience in SaaS client success, training, or customer-facing roles
• Excellent presentation and communication skills, with comfort presenting to all levels
• Strong consultative skills and experience managing multiple client relationships
• Technically inclined, with the ability to learn and explain complex platforms
• Proven problem-solving abilities and attention to detail
• Ability to work independently and within a team
• Experience with CRMs (preferably Salesforce) and client engagement tools (ChurnZero a plus)
• Familiarity with the public policy, government, or legislative space is a bonus

• Competitive salary and equity package
• Comprehensive health, dental, and vision insurance
• Flexible work arrangements and generous paid time off
• Retirement savings plan options
• Global benefits aligned with regional expectations
• Professional development support
• Inclusive culture with a focus on personal well-being
• Opportunities for career advancement and growth

Jobgether Hiring Process Disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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