CLIENT SUCCESS MANAGER - REMOTE

Lensa; Charlotte (NC); Remote; USD 85,000 - 110,000; Full time

Job summary

A leading company is seeking a Client Success Manager to enhance client satisfaction and operational efficiency. This remote role requires strong program management and communication skills, along with a Bachelor's degree and significant experience in project management. The position offers a competitive salary ranging from $85,000 to $110,000, alongside comprehensive benefits and opportunities for career advancement.

Benefits

Medical

Dental

Vision

Life Insurance

Retirement Plan

Paid Time Off

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Qualifications

• 5+ years in program/project management preferred.
• Experience in Facilities Management is a plus.
• Strong organizational and time management skills.

Responsibilities

• Support growth and retention efforts through program management.
• Streamline workflows and improve team efficiency.
• Manage large-scale projects while balancing timelines.

Skills

Program Management

Communication

Project Management

Process Improvement

Education

Bachelor's degree

Job description

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Compass Group, North America. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice.

SSC

Position Title: CLIENT SUCCESS MANAGER - REMOTE

Salary: $85,000 - $110,000

SSC Services for Education is known for our expertise, commitment, and value; and we at SSC truly believe that our people are our greatest asset. By utilizing our associates’ knowledge and experience alongside SSC’s extensive training, providing supportive management, and offering unparalleled wage and benefit packages as well as career advancement opportunities, we have developed a workforce that differentiates us from our competitors.

SSC Services for Education is a Nationwide Best in Class Facility Service Provider. As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at SSC and throughout the Compass world.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [e-mail].

Job Summary

As a Client Success Manager, you will support SSC’s growth and retention efforts by developing, documenting, and managing programs related to client satisfaction and operational improvements. Working closely with operational leadership and support teams, you will ensure seamless program execution and client satisfaction. The ideal candidate has experience leading complex programs, excellent communication skills, and the ability to foster compliance across multi-level stakeholder groups.

Key Responsibilities

• Program Management: Support development and administration of all aspects of account management, growth, and retention programs, including processes, tools, and training.
• Process Improvement: Streamline workflows, introduce technologies and strategies, and improve team efficiency while maintaining flexibility across operations.
• Quality & Compliance: Ensure all initiatives meet program standards, track critical metrics, and coordinate corrective actions as needed.
• Project Management: Manage multiple large-scale projects with efficiency, balancing timelines and priorities to deliver high-quality outcomes.
• Proposals & Presentations: Craft and refine client-facing documents including governance presentations, retention proposals, and presentations in collaboration with operations and sales teams to ensure clear, compelling messaging.
  
  

Preferred Qualifications

• Bachelor’s degree preferred or equivalent experience with 5+ years in program/project management; Facilities Management experience is a plus.
• Proven experience developing, implementing, and streamlining cross-functional programs and processes elevating client retention.
• Expertise in crafting client documents, proposals, and presentations with attention to detail in fast-paced environments.
• Self-motivated with strong prioritization, organizational, and time management skills.
• Travel required; less than 25%
  
  

Apply to SSC today!

SSC is a member of Compass Group USA.

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Associates at SSC are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Applications are accepted on an ongoing basis
• Paid Parental Leave
• Personal Leave
  
  

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf) for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

SSC maintains a drug-free workplace.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Internet Publishing

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