Client Success Manager-Phoenix Area

Onsite Dental; Phoenix (AZ); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in workplace healthcare is seeking a Client Success Manager in the Phoenix area. This role involves managing client relationships, ensuring exceptional service delivery, and driving business expansion. Ideal candidates will have a background in client success or healthcare operations, strong communication skills, and a bachelor’s degree. Benefits include comprehensive healthcare, paid time off, and performance-based bonuses.

Benefits

Paid Holidays

Paid Time Off (PTO)

Comprehensive healthcare benefits

401K Plan

Performance-based bonus potential

Qualifications

• 2+ years in client success, healthcare operations, or luxury hospitality.
• Dental background preferred.

Responsibilities

• Act as the main point of contact for clients, overseeing onboarding and engagement.
• Drive retention and upsell opportunities through strategic relationship management.
• Deliver insightful data reporting and client presentations.

Skills

Communication

Organizational Skills

Analytical Skills

Education

Bachelor’s degree in Business

Tools

MS Office

Job description

Client Success Manager (Phoenix Area – PST Focus)
Onsite Dental

Onsite Dental is revolutionizing workplace healthcare by delivering high-end dental care directly to top employers across the nation. We're seeking a Client Success Manager to own and grow relationships with key clients, ensuring exceptional service delivery, client retention, and business expansion.

What You’ll Do:

• Act as the main point of contact for clients, overseeing onboarding, engagement, and ongoing operations.

• Drive retention, upsell opportunities, and NPS goals through strategic relationship management.

• Coordinate marketing initiatives, wellness events, and on-site logistics.

• Deliver insightful data reporting and client presentations.

• Collaborate cross-functionally to resolve client and patient concerns.

What We’re Looking For:

• 2+ years in client success, healthcare operations, or luxury hospitality.

• Dental background preferred

• Bachelor’s degree in Business or a related field.

• Strong communicator with exceptional organizational and analytical skills.

• Comfortable working independently in a remote, fast-paced environment.

• Experience with MS Office and reporting tools.

Benefits to include:

• Paid Holidays
• Paid Time Off (PTO)
• Comprehensive healthcare benefits (Medical, Prescription, Dental, and Vision)
• 401K Plan
• Performance-based bonus potential

Additional Requirements:

• Available to work Pacific Time hours.

• Willing to travel up to 20% for client visits and events.

Equal Opportunity Commitment: Onsite Dental is an equal-opportunity employer dedicated to diversity and inclusivity, creating an environment where every team member can thrive.