Client Success Manager, Integrated Security

Remote Jobs; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading technology solutions company is seeking a client success manager to advise clients on solution architecture and drive platform adoption. This role involves generating quotes and maintaining client profiles, with flexibility for remote work across the U.S. Ideal candidates will have experience in account management and strong communication skills. Benefits include 401(k) contributions and employer-paid life insurance.

Benefits

Employer-paid life insurance

401(k) savings plan

Paid parental leave

Qualifications

• Proven experience in a client success or account management role.
• Strong understanding of integrated security solutions and technology products.
• Exceptional communication and interpersonal skills.

Responsibilities

• Act as a trusted subject matter expert for clients.
• Generate and manage short-cycle quotes for products.
• Drive upgrade campaign execution and promote product utilization.

Skills

Client success experience

Understanding of integrated security solutions

Exceptional communication skills

Proficiency in CRM systems

Collaborative work

Tools

D365

Netsuite

Job description

Employer Industry: Integrated Technology Solutions for Education and Healthcare

Why Consider this Job Opportunity:

• Employer-paid life insurance and short-term disability benefits
• Access to flexible spending accounts (FSA) and commuter benefit plans
• 401(k) savings plan with a company match of $0.50 for each $1 contributed on the first 8% of pay, with immediate 100% vesting
• Paid parental leave program
• Opportunity to contribute to territory growth through upsells and expanded platform adoption
• Work remotely within the U.S. with occasional travel for conferences and sales meetings

What to Expect (Job Responsibilities):

• Act as a trusted subject matter expert, advising clients on solution architecture and product roadmap alignment
• Generate and manage short-cycle quotes for software, hardware, and service add-ons
• Maintain complete and accurate client profiles and product information in the CRM
• Drive upgrade campaign execution and promote product utilization through training recommendations
• Collaborate with account executives and sales leadership to align customer outcomes with business growth

What is Required (Qualifications):

• Proven experience in a client success or account management role
• Strong understanding of integrated security solutions and technology products
• Exceptional communication and interpersonal skills
• Proficiency in CRM systems and sales reporting tools
• Ability to work collaboratively with cross-functional teams

How to Stand Out (Preferred Qualifications):

• Experience in the education or healthcare sectors
• Familiarity with D365, Netsuite, or similar internal systems
• Previous involvement in sales enablement activities or training programs
• Ability to analyze data for sales forecasting and reporting purposes
• Experience participating in webinars or regional events to promote product adoption

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.