Client Success Manager- IN TULSA ONLY

ConsumerAffairs; Tulsa (OK); Sur place; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick & 公共

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Résumé du poste

ConsumerAffairs is seeking a Client Success Manager to nurture long-term relationships with clients in a fast-paced SaaS environment. You will understand client needs, set goals, and drive adoption of our product to deliver measurable value for all stakeholders.

The role emphasizes onboarding, health monitoring, data-driven decision making, and collaboration with internal teams to expand partnerships and safeguard revenue. In-office position with Tulsa-area candidates preferred.

Qualifications

• Experience in client success, account management or customer service.
• SaaS experience is a plus.
• Proven track record of meeting targets.
• Strong data storytelling and presentation skills.
• Data-driven with KPI tracking experience.
• Excellent communication and negotiation skills.
• Detail-oriented with ability to drive decisions.

Responsabilités

• Drive client outcomes with understanding of partners' success criteria and initiatives.
• Build relationships with key employees among partners.
• Onboard new partners to ensure successful product adoption.
• Monitor client health and mitigate churn risk.
• Create strategic plans to address clients' business needs.
• Analyze client data to reveal insights and communicate results.
• Lead demonstrations of ConsumerAffairs features to stakeholders.
• Schedule regular meetings to ensure client success and alignment.
• Identify process improvements to drive efficiency in engagement.
• Resolve ad-hoc client issues promptly.
• Identify opportunities to expand partnerships.
• Collaborate with sales, engineers and management to address needs.
• Ensure data accuracy to achieve operational excellence.

Connaissances

Relationship management

Account management

Customer service

SaaS experience

Data analysis

Presentation skills

KPI tracking

CRM proficiency

Formation

Bachelor's degree in Business Administration or Marketing

Outils

Salesforce

ChurnZero

Gainsight

MS Office

G-Suite

Description du poste

The Client Success Manager works as part of the Reputation Management Team to create and nurture long-term relationships with our clients. You will understand clients' individual needs to establish goals for the partnership, ensure these objectives are achieved through adoption of our product, and significant value is delivered to and realized by all stakeholders. As an ambassador for each of your clients, you will identify creative ways to ensure our partners achieve our mutual goals. Successful candidates will be highly organized self-starters and excellent communicators who are excited about driving our client's success. Having a background in account management and/or customer service and knowledge of our industry is a plus but not required. The goal is to help us safeguard our revenue and retain our customers.

Responsibilities include{{:}}

• Drive client outcomes with a deep understanding of the partners' success criteria, business drivers and initiatives
• Build relationships with key employees among partners
• Facilitate the smooth onboarding of new partners to ensure successful product adoption and a strong foundation for the partnership.
• Proactively monitor and identify client health risks and mitigate churn risk
• Create strategic plans to address clients' business needs
• Analyze and monitor client data to draw insights with the goal of communicating those findings to clients to increase engagement and utilization with the product.
• Lead demonstrations of ConsumerAffairs features to stakeholders of both current and potential partners
• Schedule regular meetings with clients to ensure they are seeing success from our partnership and alignment with their objectives
• Identify process improvements to help drive repeatable and efficient customer engagement
• Quickly and efficiently solve ad-hoc client issues as needed
• Identify opportunities to expand the partnerships.
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address clients' needs
• Ensure accuracy of data to achieve operational excellence.
  

Please note this is an in office position. Local candidates to Tulsa will be considered.

The Client Success Manager works as part of the Reputation Management Team to create and nurture long-term relationships with our clients. You will understand clients' individual needs to establish goals for the partnership, ensure these objectives are achieved through adoption of our product, and significant value is delivered to and realized by all stakeholders. As an ambassador for each of your clients, you will identify creative ways to ensure our partners achieve our mutual goals. Successful candidates will be highly organized self-starters and excellent communicators who are excited about driving our client's success. Having a background in account management and/or customer service and knowledge of our industry is a plus but not required. The goal is to help us safeguard our revenue and retain our customers.

Responsibilities include{{:}}

• Drive client outcomes with a deep understanding of the partners' success criteria, business drivers and initiatives
• Build relationships with key employees among partners
• Facilitate the smooth onboarding of new partners to ensure successful product adoption and a strong foundation for the partnership.
• Proactively monitor and identify client health risks and mitigate churn risk
• Create strategic plans to address clients' business needs
• Analyze and monitor client data to draw insights with the goal of communicating those findings to clients to increase engagement and utilization with the product.
• Lead demonstrations of ConsumerAffairs features to stakeholders of both current and potential partners
• Schedule regular meetings with clients to ensure they are seeing success from our partnership and alignment with their objectives
• Identify process improvements to help drive repeatable and efficient customer engagement
• Quickly and efficiently solve ad-hoc client issues as needed
• Identify opportunities to expand the partnerships.
• Collaborate with internal teams (e.g. sales, engineers, senior management) to address clients' needs
• Ensure accuracy of data to achieve operational excellence.
  

Please note this is an in office position. Local candidates to Tulsa will be considered.

Requirements

• Recommended BSc/BA in Business Administration, Marketing or a related field, or proven experience
• Proven experience as a Client Success Manager, Account Manager, Relationship Manager or similar;
• SaaS experience is a plus
• Proven track record of meeting and exceeding targets
• Experienced tracking relevant KPIs (e.g. customer satisfaction)
• Skilled in putting together professional presentations with clear data stories
• Proficient in MS Office, G-Suite, with working knowledge of CRM platforms (e.g. Salesforce)
• Proficiency in Customer Success platforms (e.g. ChurnZero, Gainsight) recommended
• Problem-solving aptitude
• A customer-oriented attitude
• Excellent communication and ability to negotiate on the fly
• Obsessed with ensuring an exceptional customer experience- for both internal and external customers.
• Stands up for decisions, takes responsibility for results, and shares both good and bad outcomes transparently
• Experience working to promote value through customer experience.
• Detail oriented and relies on data to drive decisions
  

Benefits

Why You'll Love Working Here

At ConsumerAffairs, your voice matters. We foster a collaborative environment where you're encouraged to take initiative, experiment boldly, and grow professionally. We're committed to work-life harmony, career development, and celebrating wins together.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development