Client Success Manager I

Marathon-Health; Cincinnati (OH); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Annual incentive

Travel up to 50%

Job summary

Marathon Health in the United States is seeking a Client Success Manager to build lasting relationships with clients and brokers, and to guide strategic planning that drives clinical and cost outcomes across populations.

You will renew contracts, identify growth opportunities, and collaborate with marketing, operations, and clinical teams to tailor engagement plans. Travel up to 50% is required.

Qualifications

• Bachelor’s degree in business or healthcare administration; 5+ years in healthcare operations or account management.
• Proven success managing complex client relationships.
• Experience influencing stakeholders at all levels.
• Strong data analytics capabilities in healthcare.
• Willingness to travel up to 50%.

Responsibilities

• Develop and maintain strong client and broker/consultant partnerships.
• Plan and execute customer engagement strategies to improve clinical and savings outcomes.
• Renew contracts and manage escalation paths.
• Analyze performance data and report to clients.
• Coordinate with marketing and internal teams for engagement plans.
• Prepare and present proposals and RFPs as needed.
• Travel up to 50% as required.

Skills

Healthcare data analytics

Client relationship management

Stakeholder management

Presentation skills

Cross-functional collaboration

Communication skills

Project management

Salesforce experience

Education

Bachelor’s degree in business or healthcare administration

Tools

Salesforce

Tableau

Microsoft Office

Job description

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.healthABOUT THE JOBThe Client Success Manager is responsible for developing and maintaining a strong and lasting client and broker/consultant partnership with assigned customers. This role is engaged in the strategic and proactive planning within the client’s overall line of business and is responsible for identifying and executing opportunities to engage the employee and member population to ultimately drive clinical and savings outcomes. This is accomplished via proactive and timely issue resolution, consulting customers on best practices, reviewing service/product offerings, recommending new solutions and providing market insights.ESSENTIAL DUTIES & RESPONSIBILITIESDevelop a deep understanding and interest of population health and health care utilization data with the ability to articulate resultsParticipates in new health center implementations planning and launch.Manage contractual requirements including renewal terms and successfully renew clients at targeted escalation.Identify and target revenue growth opportunities with existing clients including new member populations, health centers, products, and services.Help define and leverage the coverage model for assigned clients.Use creative feedback tools to develop an understanding of customer’s needs, work with internal partners to improve products and services.Coordinate with the marketing team to develop and implement client specific engagement plan including communication and incentive plans to improve utilization and patient experience.Responsible for partnering on ways to drive -employee and member engagement, achieve clinical and savings metrics as well as performance guarantees and maintain open communications with clinical staff.In collaboration, analyze, summarize, report and manage performance data related to clinic operations. Understand and track risk metrics related to the success of the partnership.Salesforce documentation and reporting.Execute all necessary contractual requirements in a timely manner; may assist in Requests for Proposals (RFPs) as requested.Support the coordination of client eligibility file processing, invoicing, incentive documentation and reporting.May serve as the lead point of contact for all customer needs/request.Maintain broker relationship and engage in positive relationship to advocate on behalf of mutual client.Run, interpret and deliver client reporting on the appropriate frequency.QUALIFICATIONSBachelor’s degree in business or healthcare administration and 5 or more years of directly related healthcare operations or account/client management experience or equivalent combination of education and experience. Proven success managing clients with complex needs and high expectations. Experience influencing stakeholders at all levels. Strong command of healthcare data analytics, performance guarantee models, and operational/clinical alignment.DESIRED ATTRIBUTESExperienced in developing and delivering presentationsPossesses a high energy personal style and aptitude for process-oriented thinkingPossesses strong oral and written communication skillsAbility to build, foster, and maintain positive professional relationshipsAbility to influence others and work cross-functionally; possess ability to manage ambiguity and the organizational acumen to establish effective internal networksWillingness to develop an in-depth understanding of the market, business sector and related services and think creatively to find solutions that are efficient and sustainableUnderstands and advocates for process improvement and adherenceAbility to perform services for the client with tenacious follow upStrong project management, account portfolio planning and prioritizationProficiency in use of Microsoft Office, Tableau and CRM products (Salesforce experience preferred)Willingness to travel up to 50%Pay Range: $80,000 - $110,000/yrThe actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. This position is also eligible for an annual incentive.We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.