Client Success Manager - Hybrid

PMR Healthcare; Indianapolis (IN); Hybrid; USD 95,000 - 110,000; Full time

Job summary

PMR Healthcare is seeking a seasoned Client Success Manager to serve as the primary liaison for assigned clients and brokers, driving value through proactive communication and strategic planning.

The role partners with Operations, Marketing, Sales, and other teams to enhance client experience, analyze utilization data, and support renewals while identifying opportunities to expand partnerships. Hybrid role with travel.

Qualifications

• 5 - 7+ years of client management, customer success, account management, or similar experience.
• Proven experience managing complex clients and high expectations.
• Comfortable communicating with and influencing stakeholders at all levels, including C-suite executives.
• Strong written, verbal, interpersonal, and presentation skills.

Responsibilities

• Serve as a primary point of contact for assigned clients and broker/consultant partners.
• Build strong relationships and understand each client's goals, needs, and employee population.
• Collaborate with Operations, Marketing, Sales, Accounting, Reporting to resolve issues and improve client experience.
• Develop and support strategies to increase patient engagement, healthcare utilization, & savings.
• Analyze and present client performance, utilization, and population health data.
• Review key performance, risk, and satisfaction metrics and address concerns.
• Support renewals, contractual requirements, and client retention efforts.
• Identify opportunities to expand existing partnerships through additional populations, locations, products, or services.
• Maintain accurate account documentation.
• Support client implementations, reporting, eligibility, invoicing, and incentive-related processes.

Skills

Client management

Stakeholder communication

Project management

Data interpretation

Presentation skills

Tools

Microsoft Office

CRM tools

Job description

Client Success Manager

Hybrid Role - Travel Required | $95,000 -$110,000 (FT, Salary)

PMR Healthcare (PMR) is seeking an experienced Client Success Specialist to build strong, lasting relationships with assigned clients and their brokers/consultants.

This role serves as the key liaison between PMR and our clients, helping maximize the value of the partnership through proactive communication, strategic planning, data analysis, problem-solving, and coordination with internal teams.

Key Responsibilities

• Serve as a primary point of contact for assigned clients and broker/consultant partners.
• Build strong relationships and develop a clear understanding of each client's goals, needs, and employee population.
• Partner with Operations, Marketing, Sales, Accounting, Reporting, other internal departments to resolve issues and improve client experience.
• Develop and support strategies to increase patient engagement, healthcare utilization, & savings.
• Analyze and present client performance, utilization, and population health data.
• Review key performance, risk, and satisfaction metrics from multiple departments and proactively address concerns.
• Support renewals, contractual requirements, and client retention efforts.
• Identify opportunities to expand existing partnerships through additional populations, locations, products, or services.
• Maintain accurate account documentation.
• Support client implementations, reporting, eligibility, invoicing, and incentive-related processes.

Qualifications

• 5 - 7+ years of client management, customer success, account management, or similar experience.
• Proven experience managing complex clients and high expectations.
• Comfortable communicating with and influencing stakeholders at all levels, including C-suite executives.
• Strong written, verbal, interpersonal, and presentation skills.
• Strong analytical skills and comfort interpreting performance and healthcare utilization data.
• Strong project management, organization, and follow-through.
• Proficiency with Microsoft Office and other customer-relations products.
• Healthcare, employee benefits, population health, or related industry experience is preferred.

What Makes Someone Successful in This Role

You are proactive, organized, and comfortable taking ownership. You build strong relationships, communicate complex ideas simply, and enjoy solving problems.

You work well across departments, adapt quickly when priorities change, and follow through until issues are resolved. You are curious, process-minded, and motivated by helping clients and PMR succeed.

Work Environment & Travel

This is a hybrid position that includes remote work, in-office collaboration, and regular client interaction. Candidates should be comfortable with regular travel, with the ability to travel nationally based on business need. Actual travel schedule will vary based on client needs and workload.

PMR Healthcare is an Equal Opportunity Employer