Client Success Manager - Health Tech Growth Role

Datavant; United States; Remote; USD 85.000 - 95.000; Vollzeit

Zusammenfassung

Datavant is seeking a proactive Client Success Manager to support post-sale relationships with law firms and health-tech clients. You will drive retention, adoption, and expansion while coordinating with Field Sales to identify cross-sell opportunities and ensure value realization.

This remote role prioritizes building trusted partnerships, delivering quarterly business reviews, and maintaining clean CRM discipline to forecast outcomes and drive measurable success in a fast-growing health data

Qualifikationen

• Bachelor's degree or equivalent experience.
• 5+ years of sales/client growth leadership experience.
• Experience in legal, insurance, or health-information services preferred.

Aufgaben

• Maintain a defined engagement cadence based on account tier and expansion discussions.
• Build multi-stakeholder relationships across legal, operations, and administrative teams.
• Drive organic expansion within installed base (new users, locations, etc.).
• Ensure account plans include expansion paths and next-step commitments.
• Support onboarding and adoption milestones tied to client outcomes.
• Collaborate with Field Sales to identify cross-sell opportunities.

Kenntnisse

GRR/NRR management

Salesforce CRM

Cross-sell identification

Healthcare data expertise

Ausbildung

Bachelor's degree or equivalent experience

Jobbeschreibung

Client Success Manager - Health Tech Growth Role — Remote

This Client Success Manager role at Datavant offers a strong entry point into the health data and health tech sector, which is one of the fastest-growing segments in enterprise SaaS. The focus on legal/law firm clients adds a niche specialization that is highly transferable to adjacent industries like insurance tech and legal tech.

Compensation context: The $85,000–$95,000 range is slightly below median for experienced CSMs in health tech (market median sits closer to $100,000–$120,000 for 5+ years). This may reflect a mid-market segment or early-career bracket, and OTE/bonus structures are not mentioned — worth clarifying in interviews.

Skills developed in this role:

• GRR/NRR management and revenue retention metrics — highly valued in SaaS CSM careers


• Salesforce CRM discipline and executive reporting (QBRs/EBRs)


• Cross-sell identification alongside Field Sales — builds hybrid CS/Sales muscle


• Healthcare data and HIPAA-adjacent domain expertise

Green flags: Datavant is a well-funded, mission-driven health data company with a clear growth trajectory. The structured operating cadence (weekly/monthly/quarterly) signals a maturing, process-oriented organization — good for professionals who thrive with clear metrics.

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Watch out for: No mention of PTO, flexible hours, or career ladder — probe these in interviews. The sponsorship exclusion also limits the talent pool, potentially increasing internal mobility opportunities for existing US employees.

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem — including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

What We're Looking For:

The Client Success team is responsible for post-sale clients (Law Firms) — building and maintaining relationships with key stakeholders. Driving retention, organic growth within existing relationships/programs (new users, new locations, ancillary services), and high-quality cross-sell opportunity identification of new carriers to partner with Field Sales.

What You Will Do:

Client Engagement & Lifecycle Management (Post-Sale Ownership)

• Maintain a defined engagement cadence based on account tier (e.g., monthly for strategic accounts, quarterly for mid-tier), including proactive outreach, performance reviews, and expansion discussions.


• Build multi-threaded relationships across legal, operations, and administrative stakeholders to reduce single-thread risk.


• Drive organic expansion within the installed base by increasing:
  
  
  
  • Net new users within existing accounts (seat growth)
  
  
  • Net new office/branch/claim locations added inside current client relationships
  
  
  
  


• Ensure account plans include clear expansion paths (who/where to expand, enablement plan, and next-step commitments).

Client Enablement (Adoption, Outcomes, and Time-to-Value)

• Onboarding training and adoption milestones tied to new carrier launches/re-launches.


• Drive improvements that increase utilization of all products within scope and client satisfaction.

Cross-Sell Identification in Partnership with Field Sales (Quality + Conversion)

• Identify cross-sell opportunities for Field Sales.


• Identify cross-sell opportunities within assigned clients for ancillary services, adding new users, new units, and locations.

Operating Cadence, Metrics, and Executive Reporting

• Monthly: Segment business review (GRR/NRR, adoption indicators, organic growth outcomes, field outcomes).


• Quarterly: QBR/EBR coverage for priority accounts, account plans, and joint field priorities (as applicable for segment).


• Maintain clean CRM discipline and reporting, ensuring segment scorecards are accurate and actionable.

What You Need to Succeed:

• Bachelor's degree or equivalent experience; 5+ years of sales/client growth leadership experience, ideally in legal, insurance, or records/health-information services.


• Strong analytical and operating rigor: ability to manage GRR/NRR, adoption metrics, pipeline metrics, and CRM reporting (Salesforce preferred).

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.

The estimated total cash compensation range for this role is: $85,000–$95,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement . Know Your Rights — explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request; you can find instructions for locating it here . Requests for reasonable accommodations will be reviewed on a case-by-case basis.

For more information about how we collect and use your data, please review our Privacy Policy .

Is this Client Success Manager role fully remote? The posting does not specify an office location, suggesting the role is remote within the United States. However, it is restricted to US-based workers and is not eligible for employment sponsorship. What is the salary range for this position? The estimated total cash compensation range is $85,000–$95,000 USD annually. Individual rates may vary based on level, responsibilities, skills, and experience. What kind of clients will I be managing? You will manage post-sale law firm clients, focusing on relationship building, retention, organic growth, and cross-sell opportunity identification in partnership with Field Sales. What experience is required for this role? A Bachelor's degree or equivalent experience plus 5+ years of sales or client growth leadership experience is required, ideally in legal, insurance, or records/health-information services. Are there any vaccination or health screening requirements? Some clients may require post-offer health screenings and proof of vaccinations (e.g., flu shot, Tdap, COVID-19). Exemption requests are reviewed on a case-by-case basis by Datavant HR.

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