Client Success Manager - Health Tech Career Growth

Datavant; United States; Remote; USD 108,000 - 130,000; Full time

Job summary

Datavant is hiring a Client Success Manager for a fully remote role in the US health tech space. You will manage customer projects, coordinate internal teams, and maintain strong client relationships while delivering measurable results.

The role requires 3–5 years in client success, knowledge of healthcare data systems, advanced Excel and SQL skills, and excellent communication. Compensation ranges from $108,000 to $130,000 total cash.

Qualifications

• 3–5 years of Client Success Account Management experience.
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems.
• Familiarity with healthcare data systems, data formats and processes with the ability to converse at a technical level.
• Advanced Excel skills; some knowledge of SQL queries preferred.
• Excellent written and oral communication skills.
• Strong bias for action and collaboration and well-developed sense of urgency.

Responsibilities

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
• Manage coordination, tracking and reporting of all things related to customer projects.
• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
• Own customer operations project management processes, tools, reference materials and cross-functional usage.
• Monitor project status and success throughout the entire project lifecycle.
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
• Identify, define and execute process improvements in line with department needs and organizational goals.
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

Skills

Client success management

Healthcare data literacy

SQL

Advanced Excel

Executive communication

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

SQL

Excel

Job description

Client Success Manager - Health Tech Career Growth — Remote

Compensation vs. Market: The $108,000–$130,000 total cash range is competitive for a Client Success Manager role in health tech. Industry benchmarks for CSMs with 3–5 years of experience in healthcare SaaS typically fall between $90,000–$125,000 base, so Datavant's range sits at the upper tier — a green flag for compensation fairness.

Skills You'll Develop: This role builds a valuable intersection of skills that are in high demand:

• Healthcare data literacy (risk adjustment, EHR systems, medical coding) — a niche with growing demand as AI in healthcare accelerates.
• Cross-functional project management in a technical environment.
• Client-facing consulting and executive communication skills.
• SQL and advanced Excel proficiency alongside data analysis.

Culture Signals: Datavant describes a "relaxed work environment" with a "high-performance culture" — a common pairing at growth-stage health tech firms. The emphasis on cross-functional collaboration and fast-paced innovation suggests a scaling startup environment rather than enterprise bureaucracy.

Green Flags: Strong mission alignment (healthcare data), exposure to AI/data initiatives, broad internal visibility (engineering, sales, exec teams), and a clearly defined compensation range signal organizational transparency.

Potential Red Flags: No mention of PTO, parental leave, or explicit remote policy. The lack of sponsorship eligibility limits the talent pool. The role carries significant responsibility (customer retention, escalation ownership) without explicitly senior-level title — candidates should clarify growth paths and advancement timelines during interviews.

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem — including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Client Success Manager is part of the Datavant organization and is responsible for successful completion of all customer projects. The team coordinates efforts between internal resources and customers in support of custom risk adjustment projects and reports on project status to all stakeholders. Datavant's Client Success Managers are hybrid project management and consulting resources that have strong healthcare industry knowledge combined with communications and project management skills. They are key to successful customer retention and project success.

You will:

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
• Manage coordination, tracking and reporting of all things related to customer projects.
• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
• Own customer operations project management processes, tools, reference materials and cross-functional usage.
• Monitor project status and success throughout the entire project lifecycle.
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
• Identify, define and execute process improvements in line with department needs and organizational goals.
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

What you will bring to the table:

• 3–5 years of Client Success Account Management experience
• Bachelor's degree or equivalent work experience
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
• Familiarity with healthcare data systems, data formats and processes with the ability to converse at a technical level
• Advanced Excel skills; some knowledge of SQL queries preferred
• Excellent written and oral communication skills
• Strong bias for action and collaboration and well-developed sense of urgency
• Strong curiosity and ability to correlate data from many sources
• Professional and respectful demeanor in a relaxed work environment
• Detail oriented, self-starter with proven track record of execution and results
• Team player with a desire to learn and take on new responsibilities in a fast-paced, innovative environment
• Advanced presentation skills; comfortable presenting to multiple audiences
• Ability to establish rapport with multiple client stakeholders
• Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes
• Demonstrated ability to conceptualize, manage and prioritize multiple projects

The estimated total cash compensation range for this role is: $108,000–$130,000 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement . Know Your Rights — explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here by selecting the 'Interview Accommodation Request' category. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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Is this Client Success Manager role fully remote? The posting does not explicitly specify fully remote or hybrid status, but Datavant is a distributed health tech company. However, the role requires frequent client and stakeholder coordination during US business hours, implying US-based remote or hybrid work. What is the salary range for this position? The estimated total cash compensation range is $108,000–$130,000 USD. Individual rates may differ based on level, responsibilities, skills, and experience. Is employment sponsorship available for this role? No. The posting explicitly states this job is not eligible for employment sponsorship, so candidates must already have valid US work authorization. What healthcare knowledge is required for this role? Candidates should have knowledge of healthcare payment models, risk adjustment, medical coding, physician workflows, and/or electronic health record (EHR) systems, along with familiarity with healthcare data formats and systems. What technical skills are needed for this Client Success Manager position? Advanced Excel skills are required, and some knowledge of SQL queries is preferred. The ability to converse at a technical level about healthcare data systems is also expected.

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