Client Success Manager — Google Reviews & Growth

Review Planner; United States; Hybrid; USD 55,000 - 85,000; Full time

Job summary

Review Planner is seeking an experienced Account Manager to nurture client relationships and ensure Google review goals are met. You will tailor our services to client needs and drive steady review growth.

Join a dynamic team focused on authentic feedback and online reputation management. You will monitor performance, advise on strategy, and upsell opportunities while staying updated on trends.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field.
• At least 3 years in account management, customer success, or client-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and client-focused mindset.
• Familiarity with Google Business Profiles and review platforms.
• Experience with CRM software and account tools.
• Understanding of online reputation management strategies.

Responsibilities

• Develop deep understanding of our services and tailor them to client needs.
• Assist clients in defining Google review strategies and setting achievable targets.
• Monitor account performance and adjust review strategies.
• Conduct regular check-ins for updates, feedback, and upselling opportunities.
• Collaborate with the team to resolve client issues.
• Stay updated on Google review trends and provide informed advice.

Skills

Communication skills

Interpersonal skills

CRM software proficiency

Problem-solving

Client-focused mindset

Account management experience

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

CRM software

Job description

Review Planner is a leading service helping businesses secure 100% real 5-star Google reviews. Real people, no bots. 100% safe. We deliver 5–10 reviews per month, with the flexibility to cancel anytime.

We are seeking an experienced, motivated, and dynamic Account Manager to join our vibrant and passionate team. As pioneers in online reputation management, we help clients strengthen their Google presence and drive consistent review growth.

About Us

At Review Planner, we believe in the power of authentic customer feedback and the influence of Google reviews. Our mission is to help businesses expand their online reputation, connect with their audience, and grow their brand through genuine, consistent review strategies.

The Role

As an Account Manager, you will nurture client relationships, understand their needs, and ensure their review goals are met.

Key Responsibilities

• Develop deep understanding of our services and tailor them to client needs.
• Assist clients in defining Google review strategies and setting achievable targets.
• Monitor account performance and adjust review strategies.
• Conduct regular check-ins for updates, feedback, and upselling opportunities.
• Collaborate with the team to resolve client issues.
• Stay updated on Google review trends and provide informed advice.

Requirements

The ideal candidate will have:

• A Bachelor’s degree in Business, Marketing, Communications, or related field.
• At least 3 years in account management, customer success, or client-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and client-focused mindset.
• Familiarity with Google Business Profiles and review platforms.
• Experience with CRM software and account tools.
• Understanding of online reputation management strategies.

Why Join Us?

We offer an inclusive, supportive environment with competitive remuneration, professional development, and involvement in a growing industry.

If passionate about online reputation and helping clients succeed, apply now to join our mission to revolutionise Google review growth.

Please submit your CV and cover letter detailing your experience and fit.

Review Planner is an Equal Opportunity Employer, celebrating diversity and inclusivity.

Apply Now

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