Head of Client Management- Full Remote

LDX Digital; Miami (FL); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Fully Remote Work

Growth Opportunities

Competitive Compensation

Continuous Learning

Résumé du poste

A leading digital marketing agency is seeking a Client Success Manager to enhance client relationships and ensure satisfaction. This fully remote position involves managing client communications, campaign tracking, and collaborating with internal teams. The ideal candidate has a Bachelor’s in a relevant field and at least 2-3 years in account management, with strong communication and analytical skills. Join a vibrant team dedicated to driving impactful results for eCommerce brands.

Qualifications

• 2-3 years of experience in account management or client services.
• Proven track record of managing client relationships and marketing campaigns.
• Strong understanding of digital marketing strategy and KPI.

Responsabilités

• Serve as the primary point of contact for assigned clients.
• Lead weekly client check-ins and provide campaign updates.
• Monitor campaign performance using tools like Google Ads and Google Analytics.

Connaissances

Exceptional English communication skills

Relationship-building skills

Time management

Problem-solving skills

Negotiation skills

Formation

Bachelor's degree in Marketing, Communications, or related field

Outils

ClickUp

Google Suite

Description du poste

Overview

LDX Digital is a cutting-edge digital marketing agency specializing in performance-driven advertising. We partner with eCommerce brands to create engaging and impactful ad campaigns that deliver exceptional results. Our team is fully remote and globally diverse, united by a shared passion for creativity and innovation. If you're passionate about client success, digital strategy, and building lasting relationships, LDX offers a collaborative and fast-paced environment where your impact is felt every day.

Responsibilities

As a Client Success Manager at LDX Digital, you will serve as the primary point of contact for your assigned clients, ensuring their needs are met through ongoing communication and strategic support. You will lead weekly client check-ins, provide campaign updates, and work with internal media buyers and designers to deliver high-quality marketing outcomes. You\'ll also identify upsell opportunities and maintain a proactive approach to client retention and satisfaction.

• Manage client relationships through weekly virtual meetings and ongoing communication via Slack


• Provide high-touch support, campaign updates, and actionable insights to help clients achieve their marketing goals


• Foster client relationships, ensuring all clients are satisfied, comfortable and educated on any topic we are working on


• Identify upsell opportunities and introduce new offerings that align with client needs and business objectives


• Serve as the liaison between clients and internal teams (media buyers and designers) to manage requests and ensure deliverables are executed effectively


• Use ClickUp to log and track detailed deliverables from intake through to completion


• Maintain clear and timely documentation of performance metrics, deliverables, and meeting outcomes


• Monitor campaign performance using tools like Google Ads, Google Analytics, and general reporting/dashboard platforms, ensuring campaigns meet or exceed expectations


• Partner with internal teams to delegate tasks for optimizations, creative updates, or strategy shifts based on performance


• Ensure clients receive timely and insightful reports, with data interpreted in a way that supports decision-making


• Collaborate with leadership and sales to communicate evolving client needs, introduce new services, and support renewals


• Proactively identify and resolve issues that impact client satisfaction, providing follow-up and closure in a timely and professional manner


• Support a high standard of service that drives retention and long-term client success

Qualifications

• Exceptional English, relationship-building and communication skills, both verbal and written


• Ability to collaborate cross-functionally with media buyers and designers to meet client objectives


• Strategic, detail-oriented mindset with strong time management skills


• Extroverted, thrives on calls and communicating with clients


• Confident leading client calls via video with a polished and professional presence


• Customer-first approach to solving problems and driving success


• Proficiency with project management tools (ClickUp), Google Suite, and reporting dashboards


• Crisis management and aversion skills


• Great negotiating and people management skills


• Bachelor\'s degree in Marketing, Communications, Social Sciences, Business, or a related field


• 2-3 years of experience in account management, client services, or a similar role in a digital marketing environment


• Proven track record of managing client relationships, marketing campaigns, and delivering results


• Experience with project management software, CRM platforms, and video conferencing tools


• Experience in a fast-paced, high-growth digital agency or marketing organization is a plus


• Ability to simplify technical or data-heavy topics into actionable insights for clients


• Strong understanding of digital marketing strategy, campaign lifecycle, and KPIs (is a big benefit but not a requirement)

You\'ll Excel in This Role If You:

• Thrive in a client-facing environment and enjoy building long-term relationships


• Get energized from talking to people and building meaningful connections


• Are highly organized, detail-oriented, and comfortable managing competing priorities


• Have a strategic mindset and love translating data into clear next steps


• Enjoy collaborating across departments to bring creative marketing ideas to life


• Are passionate about helping clients grow through smart, data-informed marketing

Benefits

What’s in it for you:

• Fully Remote Work: Enjoy the flexibility to work from anywhere


• Impactful Voice: Be a key player in shaping media strategies and driving client success


• Growth Opportunities: Advance your career quickly in a dynamic and fast-paced environment


• Continuous Learning: Access to the latest courses, certifications, and learning opportunities. We support your professional growth


• Competitive Compensation: Earn competitive pay with performance-based bonuses


• Vibrant Culture: Join a team of ambitious professionals in a supportive, collaborative environment


• Client Impact: Work with high-profile clients, delivering significant business impact through innovative media strategies

Our Interview Process

• Click Apply and submit your CV


• Fill in a short survey


• 1-on-1 video interview with HR


• You will be asked to complete a short test task


• 1-on-1 video interview with Hiring Manager

Seniority level

• Mid-Senior level

Employment type

• Full-time

Industries

• IT Services and IT Consulting