Client Success Manager - Emerging and Inside Sales

Perseus Group, Constellation Software; United States; Remote; USD 92,000 - 112,000; Full time

Job summary

Perseus Group, part of Constellation Software, seeks a Client Success Manager to guide a high-volume portfolio of small to mid-size accounts across Emerging and Inside Sales segments. You will build lasting relationships, anticipate client needs, and advocate for business goals while coordinating with Sales, Product, Finance and Marketing to ensure a seamless client experience.

You will drive retention and growth through scalable engagement strategies, bridging internal groups and aligning

Job description

The Client Success Manager (CSM) plays a pivotal role in guiding clients, fostering strong relationships, and advocating for their business goals. They anticipate and address evolving client needs, focusing on retention, growth, and collaboration with Sales, Product, Finance, and Marketing. Acting as the primary contact for a high-volume portfolio of small to mid-size accounts across Emerging and Inside Sales segments, the CSM will manage high-level relationships, maintain communication, and oversee the overall client experience with an emphasis on scalable engagement and retention strategies. The CSM serves as a bridge between various internal groups, to align customer success initiatives with broader business goals. Working closely with Business Relationship Managers (BRMs), CSMs develop strategies that ensure client satisfaction and retention, requiring a blend of strategic planning, communication, and analytical skills to drive long-term success.

The target base pay for this position is $102,000.00 with on-target-earnings (OTE) are near $130,000.

Responsibilities:

Client Relationship Management: