Client Success Manager - Debt Solutions (Remote)

American Consumer Credit Counseling; Newton (MA); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision Insurance

401k with employer match

Paid time off

Paid training

Employee Wellness Program

Life insurance

AD&D insurance

Disability insurance

Employee Assistance Program

On-the-job training

12 Paid holidays

Referral program

Health reimbursement account

Job summary

American Consumer Credit Counseling (ACCC) is a nonprofit helping individuals move toward a debt-free future, with nationwide reach from its Auburndale, MA headquarters. We offer flexible schedules, remote options, and strong benefits to support a career that fits life.

As a Client Success Manager for our Debt Management Program, you’ll guide clients toward debt freedom, celebrate milestones, and collaborate with teams to resolve issues, while empowering them with self-service tools.

Qualifications

• High School diploma required; some college in finance, communications, or related field is a plus.
• 1+ year in customer service or financial services (debt management experience = gold star).
• Ability to earn your PFE Certified Debt Management Professional credential within 6 months.

Responsibilities

• Be the primary point of contact for clients from start to finish.
• Explain how the DMP works (payment structures, creditor rules, budgeting tips).
• Keep an eye on client accounts—reach out early if things get bumpy.
• Partner with teammates in Counseling, Creditor Relations, and Disbursements to resolve issues.
• Spot risks before they become problems and improve client retention.
• Stay sharp on creditor guidelines and industry updates.
• Encourage clients to use self-service tools so they’re empowered.
• Re-engage clients who’ve fallen off track might be the reason they finish strong.
• Share feedback and ideas that make the client’s journey even better.

Skills

Empathetic

Strong communicator

Problem-solver

Numbers & computers

Learning new systems

Financial services experience

Education

High School diploma

Some college in finance or communications

Job description

American Consumer Credit Counseling (ACCC) is a nonprofit helping individuals move toward a debt-free future, with nationwide reach from its Auburndale, MA headquarters. We offer flexible schedules, remote options, and strong benefits to support a career that fits life.

As a Client Success Manager for our Debt Management Program, you’ll guide clients toward debt freedom, celebrate milestones, and collaborate with teams to resolve issues, while empowering them with self-service tools.