Client Success Manager, Alinea Engage (Client Management IV) - REMOTE

Talentify.io; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

An innovative healthcare technology firm is on the lookout for a dedicated Client Success Manager to enhance client relationships and drive product adoption. This role offers you the chance to work in a supportive, collaborative environment where your contributions directly impact client success and patient care. With a focus on employee wellness, unlimited PTO, and a comprehensive benefits package, this position not only promises career advancement but also allows you to thrive in a work-from-anywhere culture. If you're passionate about making a difference in healthcare technology, this opportunity is tailored for you.

Benefits

Unlimited PTO

Comprehensive benefits package

Work-from-anywhere environment

Career advancement opportunities

Supportive work environment

Qualifications

• 5+ years of experience in healthcare technology or customer success.
• Strong program or project management experience is desirable.

Responsibilities

• Manage new client implementations and ensure client needs are met.
• Optimize client lifetime value through design and product adoption.

Skills

Project Management

Customer Success Management

Communication Skills

Problem-Solving

Education

Bachelor’s Degree

Tools

Advanced Technology Tools

Job description

Employer Industry: Healthcare Technology

Why consider this job opportunity:

1. Salary up to $130,000
2. Unlimited PTO and a work-from-anywhere environment
3. Comprehensive benefits package reflecting a world-class culture
4. Opportunity for career advancement and growth within the organization
5. Supportive and collaborative work environment focused on employee wellness
6. Chance to make a meaningful impact on client success and patient care

What to Expect (Job Responsibilities):

1. Manage new client implementations and ensure client needs are met throughout the solutioning process and go-live
2. Optimize the lifetime value of assigned clients through design, configuration, and product adoption
3. Perform client onboarding, solutioning, and implementation while maintaining proactive client communications
4. Support client contract renewals and identify opportunities for cross-selling and upselling services
5. Advocate for client success and collaborate with internal teams to improve service delivery and product innovation

What is Required (Qualifications):

1. Minimum education: Bachelor’s degree; equivalent experience acceptable
2. 5+ years of relevant experience in healthcare technology or customer success
3. Strong program or project management experience; certification in Project Management or Customer Success Management desirable
4. Proven ability to develop and sustain collaborative working relationships
5. Excellent communication skills, both written and verbal

How to Stand Out (Preferred Qualifications):

1. Experience with advanced technology tools in a healthcare setting
2. Project or Program Management certification or Certified Customer Success Manager (CCSM) designation
3. High energy and a proactive approach to problem-solving
4. Strong leadership and interpersonal skills, with a keen client focus
5. Ability to work independently and handle ambiguity effectively

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.