Client Success Manager (10 AM - 7 PM Shift)

Paycom; Grapevine (TX); On-site; USD 85,000 - 97,000; Full time

Benefits offered by this job

Paid time off

401(k) plan

Stock purchase plan

Financial wellness

Paid family leave

Pet insurance

Identity protection

Mental health

Learning & development

Job summary

Paycom is seeking a Client Success Manager (internally known as a Paycom Specialist) to manage a portfolio of clients and maximize ROI from Paycom tools. You will serve as a configuration expert across Paycom modules and deliver proactive client support while driving adoption of new features.

Responsibilities include analyzing client interactions, coordinating with internal teams, and ensuring payroll accuracy for all accounts.

Responsibilities

• Manage a portfolio of new and long-term clients, ensuring maximum value and ROI from Paycom tools through strategic account management and proactive client outreach.
• Serve as a configuration expert and subject matter expert across all Paycom modules, providing comprehensive client support and troubleshooting.
• Analyze client interactions and account data to identify trends and present strategic solutions that improve client retention and ROI.
• Drive client adoption of Paycom software, services and new features through effective change management strategies and partnerships.
• Coordinate with internal departments to resolve client projects, enhance employee usage and maintain overall client health.
• Ensure 100% accuracy in payroll processing for all assigned accounts.
• Continuously enhance software knowledge, stay updated on relevant legislation and complete required training programs to provide top-tier client support

Job description

This position is not eligible for sponsorship and Paycom is unable to support an optional or curricular practical training (OPT/CPT) program. Paycom is interested in every qualified candidate who is eligible to work in the United States.

Why Join Paycom?

Are you prepared to make an impact at a leading software company in one of the fastest-growing industries? Our Client Success Managers (internally known as Paycom Specialists) are truly at the core of our success. This role is pivotal in empowering Paycom clients to maximize our automated software, using your expertise to fuel their growth, foster long-term partnerships and deliver world-class customer service.

• Qualified candidates must be eligible to work in the United States. This position is not eligible for sponsorship.

When You Win, We Win

Paycom is built for driven individuals who want to grow, win and push their potential further — not for those looking to coast. Our collaborative, award-winning culture rewards hard work and ambition, enhancing both your career and personal life. We’re fearlessly first in tech and expect the same from our people. If you’re ready to make a meaningful difference, join our team and be prepared to meet the types of challenges that bring opportunities and rewards.

• Lucrative compensation package that includes a base salary starting at $85,000
• Achievement recognition program
• $1-per-pay-period health insurance

Responsibilities

• Manage a portfolio of new and long-term clients, ensuring maximum value and ROI from Paycom tools through strategic account management and proactive client outreach.
• Serve as a configuration expert and subject matter expert across all Paycom modules, providing comprehensive client support and troubleshooting.
• Analyze client interactions and account data to identify trends and present strategic solutions that improve client retention and ROI.
• Drive client adoption of Paycom software, services and new features through effective change management strategies and partnerships.
• Coordinate with internal departments to resolve client projects, enhance employee usage and maintain overall client health.
• Ensure 100% accuracy in payroll processing for all assigned accounts.
• Continuously enhance software knowledge, stay updated on relevant legislation and complete required training programs to provide top-tier client support

Benefits To Empower You

• Industry-leading compensation
• Paid vacation, sick, bereavement, holiday and personal days
• 401(k) with matching
• Employee stock purchase program
• Financial wellness tools
• Paid family leave programs
• Pet insurance
• Identity theft and privacy protection plan
• Caregiver specialist and family-forming benefits
• Mental health and well-being benefits
• Award-winning learning and development programs