Client Success Manager

SAGE Publishing (SAGE Publications); United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading education publishing company is seeking a Client Success Manager to manage relationships with K12 clients, ensuring satisfaction and retention. The role involves identifying upselling opportunities and requires a bachelor's degree along with 3-5 years of experience in client success or account management. Strong knowledge of the K12 education landscape is essential for this position.

Qualifications

• Bachelor's degree preferred.
• 3-5 years of experience in account management or client success.
• Proven sales record.

Responsibilities

• Manage relationships with K12 clients.
• Identify upselling opportunities.
• Maintain client interaction records.

Skills

Client relationship management

Sales skills

CRM software proficiency

K12 education knowledge

Education

Bachelor's degree in business, education, sales, marketing or related field

Tools

Microsoft Office Suite

Job description

A company is looking for a Client Success Manager.

Key Responsibilities

• Manage and strengthen relationships with K12 clients, ensuring satisfaction and retention
• Identify upselling and cross-selling opportunities to meet clients' needs and achieve sales targets
• Maintain records of client interactions and engage in regular performance discussions with management

Required Qualifications

• Bachelor's degree in business, education, sales, marketing, or a related field preferred
• 3-5 years of experience in account management, client success, or sales, preferably in K12 education
• Proven track record of meeting or exceeding sales targets
• In-depth knowledge of the K12 education landscape and professional learning requirements
• Proficiency in CRM software and Microsoft Office Suite