Client Success Manager

Aston Carter; Tempe (AZ); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading company in staffing and recruiting is expanding its Enterprise Special Services team and seeking a Client Success Manager. The role involves enhancing shipper experiences in logistics and requires strong communication and problem-solving skills. Ideal for those with a background in supply chain, this hybrid position allows employees to improve metrics and manage client relationships effectively.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Time Off/Leave

Qualifications

• Entry-level knowledge of MS Excel; familiarity with Excel spreadsheets and ability to navigate and interpret data.
• Experience managing disruptions as they occur.
• Understanding of basic data analytical skills.

Responsibilities

• Monitor, verify, and present data daily.
• Overcome transportation disruptions and other barriers in real time.
• Identify transportation defect root causes.

Skills

Account Management/Customer Service

Proficiency in Excel

Problem-solving capabilities

Expertise in logistics, transportation, intermodal, and supply chain

Education

Preferred experience: 2 years in Logistics, Supply Chain, or relevant field

Job description

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Job Description

The Enterprise Special Services team is expanding rapidly and is seeking a highly skilled and motivated Account Specialist to enhance the shipper experience for vendors and sellers engaging with Inbound Transportation. As the organization continues to innovate within transportation and logistics, we consistently evaluate our current network shipper defects and drive improvements through shipper coaching and performance management. In this role, you will work directly with shippers to develop solutions and take action to improve shipper performance metrics.

Job Title: ESS Account Specialist

Job Description

The Enterprise Special Services team is expanding rapidly and is seeking a highly skilled and motivated Account Specialist to enhance the shipper experience for vendors and sellers engaging with Inbound Transportation. As the organization continues to innovate within transportation and logistics, we consistently evaluate our current network shipper defects and drive improvements through shipper coaching and performance management. In this role, you will work directly with shippers to develop solutions and take action to improve shipper performance metrics.

Responsibilities

• Monitor, verify, and present data daily.
• Overcome transportation disruptions and other barriers in real time.
• Identify transportation defect root causes.
• Maintain daily logs on assigned shippers.
• Lead weekly calls with assigned shippers.
• Lead Daily Business Review Stand-up calls.
  
  

Essential Skills

• Account Management/Customer Service
• Proficiency in Excel
• Problem-solving capabilities
• Expertise in logistics, transportation, intermodal, and supply chain
  
  

Additional Skills & Qualifications

• Good relationship-building skills and organizational skills.
• Effective communication abilities.
• Experience managing disruptions as they occur.
• Supply chain technical skills.
• Preferred experience: 2 years in Logistics, Supply Chain, or relevant field.
• Understanding of basic data analytical skills.
• Experience writing documents on topics such as process improvement proposals.
• Entry-level knowledge of MS Excel; familiarity with Excel spreadsheets and ability to navigate and interpret data.
• Interpersonal and customer service skills.
  
  

Work Environment

This role offers a hybrid work environment, with 3 days a week in-office initially and transitioning to 5 days in-office by Summer of 2025. Training is conducted in-person for 2 weeks. You will have the opportunity to work with top customers and gain exposure to potential full-time employment conversion.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a hybrid position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Jun 20, 2025.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Temporary

Job function

• Job function

  Other

• Industries

  Staffing and Recruiting

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