Client Success Manager

CommScope; Shakopee, Northern (MN, KY); Hybrid; USD 76,000 - 95,000; Full time

Job summary

CommScope is seeking a Client Success Manager in Shakopee, MN to lead project initiatives within accounts and coordinate with Customer Service to ensure capabilities are defined and delivered.

The role requires strong communication, negotiation and facilitation skills, with a focus on managing multiple projects from initiation to closure and driving measurable outcomes for data center solutions.

Qualifications

• BA/BS degree or 3+ years of related experience.
• Experience with computer applications including SAP, Data Repository, Lotus Notes, MS Office, Visio or similar.
• Excellent communication, negotiation, presentation and facilitation skills with all levels.

Responsibilities

• Identify priority projects within each account and coordinate with Customer Service to define capabilities.
• Maintain, manage, and follow up on quality/issues log from inception to resolution.
• Manage multiple concurrent project assignments of varying size and scope, including logistics during initiation, planning, execution, control and closure.

Skills

Communication

Negotiation

Presentation

Facilitation

Education

BA/BS degree or 3+ years experience

Tools

SAP

Data Repository

Lotus Notes

MS Office

Visio

Job description

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Title: Client Success Manager

Location: Shakopee, Minnesota, United States

In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.

General Summary

At the furthest frontiers of innovation, CommScope Data Center Solutions is committed to helping our partners and customers think bigger, build better and evolve smarter in their data center and central office connectivity strategies. As the collaborative, go-to authority for high-density, low-latency fiber-optic infrastructure, CommScope Data Center Solutions helps the world’s networks scale up, scale out and scale across.

With the global manufacturing capacity to meet customers’ ambitious growth, our solutions help conquer network complexity, accelerate deployments and deliver long-term evolutionary performance. Together, we help operators stay ahead of evolving AI applications and increasing demands.

Duties & Responsibilities

You will be identifying priority projects within each account and work with Customer Service to define capabilities. You will maintain, manage, and follow up on quality/issues log from inception to resolution.

Accountability / Impact

As a Client Success Manager, you will manage multiple concurrent project assignments of varying size and scope, medium to large single projects to include logistical support during project initiation, project planning, project execution, project control and project closure

Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.

Manages Complexity: Making sense of complex, high quality, and sometimes contradictory information to effectively solve problems.

Financial Acumen: Interpreting and applying understanding of the key financial indicators to make better business decisions.

Drives Results: Consistently achieving results, even under tough circumstances.

Required Qualifications for Consideration

• BA/BS Degree in related field or 3+ years of related experience
• Proven experience with computer applications including PC-based business applications and project management software. i.e. SAP, Data Repository, Lotus Notes, MS Office, Visio or other flowcharting software.
• Excellent communication, negotiation, presentation and facilitation skills with all associate and Management levels

Desirable Qualifications Job Specifications

• APICS Certification and Project Management certificate of study desired
• Strong organizational and interpersonal skills with a collaborative spirit. The candidate should also be detail oriented and have a history and desire to drive efficiencies and process improvements.

Our salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third‑party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. The expected salary range for this position is $76,000 - $95,000 based on hired level and experience. The candidate will be rewarded with a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options.

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn.Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere.With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at [e-mail]. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo