Client Success Manager

Tyler Technologies, Inc.; Plano (TX); Remote; USD 67,000 - 95,000; Full time

Job summary

Tyler Technologies, Inc. is seeking a Client Success Manager to serve as the primary liaison between Tyler and its clients, ensuring maximum value from our products and services.

The role emphasizes onboarding, adoption, relationship management, and advocacy to drive satisfaction and retention. Responsibilities include guiding onboarding, building stakeholder relationships, promoting product utilization, resolving issues, and voicing client feedback for product improvements.

Qualifications

• Exceptional verbal and written communication abilities for effective client interactions.
• Ability to understand and empathize with clients' challenges and perspectives.
• Proactive approach to identifying issues and finding creative solutions.
• In-depth understanding of the company's product or service to provide valuable insights and recommendations.
• Strong organizational skills to manage multiple accounts and tasks efficiently.
• Familiarity with the technical aspects of the product and the ability to guide clients through technical challenges.
• Ability to analyze client data, identify trends, and make data-driven decisions to improve client success strategies.

Responsibilities

• Guide new clients through onboarding, ensuring smooth transitions and comprehensive product understanding.
• Develop and nurture relationships with key stakeholders to understand goals and anticipate needs.
• Monitor and promote effective product use and adoption, addressing obstacles to achieve outcomes.
• Identify and address client concerns, coordinating with support or other departments for timely solutions.
• Gather and share client feedback to drive product improvements and innovation.

Skills

Communication

Empathy

Problem Solving

Product Knowledge

Time Management

Technical Proficiency

Analytical Skills

Job description

Client Success Manager

The Client Success Manager (CSM) serves as the primary liaison between Tyler and its clients, ensuring that clients derive maximum value from the company's products or services. The CSM focuses on building and maintaining strong relationships, driving product adoption, and ensuring client satisfaction and retention.

Responsibilities

• Client Onboarding and Training:Guide new clients through the onboarding process, ensuring a smooth transition and comprehensive understanding of the product or service.
• Relationship Building:Develop and nurture strong relationships with key stakeholders within client organizations to understand their goals and anticipate their needs.
• Product Adoption:Monitor and promote the effective use of the product, identifying and addressing any obstacles to ensure clients achieve their desired outcomes.
• Issue Resolution:Proactively identify and address client concerns, coordinating with technical support or other departments to ensure timely and effective solutions.
• Feedback Advocacy:Serve as the voice of the client within the company, gathering and sharing feedback to drive product improvements and innovation.

Qualifications

• Communication Skills:Exceptional verbal and written communication abilities for effective client interactions.
• Empathy and Emotional Intelligence:Ability to understand and empathize with clients' challenges and perspectives.
• Problem-Solving Skills:Proactive approach to identifying issues and finding creative solutions.
• Product Knowledge:In-depth understanding of the company's product or service to provide valuable insights and recommendations.
• Time Management and Organization:Strong organizational skills to manage multiple accounts and tasks efficiently.
• Technical Proficiency:Familiarity with the technical aspects of the product and the ability to guide clients through technical challenges.
• Analytical Skills:Ability to analyze client data, identify trends, and make data-driven decisions to improve client success strategies.

Work with our solutions that enable new businesses to safely build, open their doors, and stay in compliance. Our solutions facilitate community development, business management regulation, and code compliance while supporting fire prevention and structural safety.

Location

Remote | Lawrenceville, Georgia

Travel

10-25%

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $66,585 - $95,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Great Place to Work & Grow Your Career

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Requisition Number:2026-9823

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.