Client Success Manager

Breezeway; Pensacola (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading property management platform is seeking a Client Success Manager based in Florida or coastal Carolina. This remote role involves ensuring client understanding of the platform and promoting user adoption. The ideal candidate has 2-4 years of experience in client success and strong communication skills. You will drive client engagement and action plans to enhance satisfaction while identifying upsell opportunities.

Qualifications

• 2-4 years experience in client success or account management.
• Experience promoting SaaS solutions in a client success role.
• Strong project management and prioritization methods.

Responsibilities

• Ensure the client has the best understanding of our platform.
• Accelerate new user adoption through education on new features.
• Drive further adoption and identify upsell opportunities.

Job description

Breezeway's award-winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 55M property care tasks, Breezeway helps thousands of short-term rental managers and hospitality operators increase operational efficiency and boost service revenue while eliminating manual work and elevating the experience at each property.

What We're Looking For

Breezeway is hiring a Client Success Manager to serve as the primary resource and partner for our clients. As a trusted advisor, you will own the business relationship post-implementation and leverage a thorough knowledge of our product and a deep understanding of each client's complex needs to deliver solutions tailored to drive their success. Our ideal candidate is as driven to achieve goals as they are to foster long-lasting relationships. If you are passionate, proactive, and solution-oriented, we would love to talk.

While we are a remote company, we are specifically looking for candidates who are based in the Florida Panhandle or the coastal Carolina regions to have close proximity and driving distance to clients. This role also includes approximately 10–15% travel to visit and hold in-person meetings with clients.

What You'll Do

• Ensure the client has the best understanding of our platform, technical capabilities, and know how to enable their success, while learning about their unique business needs and how they align with future product development at Breezeway.
• Accelerate new user adoption through functional and conceptual instruction and provide ongoing education on new features.
• Maintain continuous engagement with clients to increase value and build confidence in the product by providing ongoing education on new features and products.
• Drive further adoption.
• Identify upsell opportunities.
• Identify business churn risks early, and create action plans to circumvent them.
• Develop strategies for engagement, adoption, and success planning, by analyzing data and client feedback. Further drive value by identifying additional upsell and cross sell opportunities.
• Represent the voice of the client internally, and provide feedback that enables continuous development and improvement of how we do business.
• Apply a solution-oriented approach to meeting client needs, and escalate client issues quickly.

Who You Are

• Driven to understand client's needs, empower them with best practices, and build trust.
• Outstanding people skills that enable you to build and maintain strong relationships with colleagues and clients.
• A self-starter able to thrive in a fast-paced environment through strong communication, meticulous attention to detail, and autonomous execution.
• A clear, confident, and persuasive communicator who can craft and deliver messaging for diverse groups of users and stakeholders, knowing when and how to represent different interests.
• Value Diversity, Equity, Inclusion, and Belonging (DEIB).

What You'll Bring

• 2-4 years experience in client success or account management.
• Experience promoting SaaS solutions in a client success role.
• Strong project management and prioritization methods.
• Experience with CRM software and web-based tools.
• Proven ability to effectively juggle multiple projects with competing priorities.
• Experience in startups is a bonus.
• Experience in the property management industry is a bonus.

Breezeway is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We embrace diversity and are committed to creating an inclusive workplace. We believe that respect fosters open-mindedness and curiosity, enabling us to gain valuable perspectives from our teammates, the market, and our clients. All qualified applicants will receive consideration for employment without regard to these factors. If you need accommodation during the application process, please let us know.

We're a remote-first company with team members across the U.S. and globe, but we currently hire only in the following states and countries.

Countries: US and Spain

United States: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Illinois, Maine, Massachusetts, Michigan, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin.