Client Success Manager

Charter Communications, Inc.; O’Fallon (MO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401K with company match

Medical, vision and dental insurance

Paid vacation and personal time

Job summary

Spectrum Automotive Holdings Corp. is seeking a ClientSuccess Manager to service multiple clients concurrently and act as the primary point of contact for assigned accounts.

You will coordinate internal teams, plan and track print/mail processes, and maintain client data throughout the lifecycle while ensuring timely delivery of requested products and services.

Qualifications

• Ability to communicate with clients and colleagues in verbal and written formats.
• Ability to manage multiple clients and projects simultaneously.
• Strong time management skills.

Responsibilities

• Service multiple clients concurrently.
• Communicates client needs to colleagues internally – via email and Task Planner.
• Creative design support.
• Plan, support, execute and track the print and mail process.
• Keep records of client data through its cycle of use.
• Ensure clients receive requested products and services in a timely fashion.
• Be the point of contact for assigned clients.

Skills

Client communication

Multitasking

Time management

Project coordination

Job description

Automotive Product Consultants (APC)providesan array of services in the automotive industry and other industries. Our core service, the APC Follow-Up Program, is a proven system that provides dealerships with a second opportunity to sell sales and servicecustomersF&I products after they have left the dealership.

ClientSuccess Manager Job Duties:

• Service multiple clients concurrently
• Communicates client needs and to colleagues internally – via email and Task Planner to ensure consistent service
• Creative Design
• Provides planning, support, execution and tracking of the print and mail process
• Keep records of client data through its cycle of use
• Makes sure clients receive requested products and services ina timelyfashion
• Point of contact for assigned clients

ClientSuccessManager Skills and Qualifications:

• Ability to communicate with clients and colleagues in verbal and written formats
• Ability to manage multiple clients and projects simultaneously
• Time management
• 401K with company match
• Medical, vision and dental insurance
• Paid vacation and personal time

Don’tmeet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. AtAPCwe are dedicated to building a diverse,inclusiveand authentic workplace, so ifyou’reexcited about this role but yourpast experiencedoesn’t align perfectly with every qualification in the job description, we encourage you to applyanyways. You may be just the right candidate for this or other roles.

Diversity, Equity, & Inclusion at Spectrum Automotive Holdings Corp.:

APC affirms that inequality is detrimental to our employees, our customers, and the communities we serve. Our goal is toimpactlasting change through our actions. Together, weunite forequality and equity. APC is committed to equal opportunity regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age marital status, or protected veteran status and will not discriminate against anyoneon the basis ofdisability.Our human capital is the mostvaluable assetwe have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, uniquecapabilitiesand talent that our employees invest in their workrepresentsa significant part of not only our culture, but our reputation and company’s achievement as well. We support an inclusive workplace where employees excel based on personal merit, qualifications, ability, and job performance.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.