Client Success Manager

BranchLab; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary & Comprehensive Benefits

Small, Agile Team – Your work will have a direct impact

Equity Opportunities – Grow with the company

Job summary

A healthcare AI company in New York, NY is seeking a Client Success Manager to build strong client relationships and manage onboarding processes. The ideal candidate will have a Bachelor's degree and proven experience in client-facing roles. Responsibilities include guiding clients, addressing inquiries, and driving retention through demonstrating product value. Join a small, agile team with a competitive salary, equity opportunities, and a chance to impact the future of healthcare commercialization.

Qualifications

• Proven experience in client-facing roles like account management, customer success, or sales.
• Excellent communication and interpersonal skills to build rapport with clients.
• Strong problem-solving abilities with a proactive mindset.

Responsibilities

• Develop and maintain strong relationships with clients.
• Guide clients through onboarding and training.
• Serve as the main point of contact for client inquiries and requests.
• Drive client retention and renewal efforts by showcasing the value of products.
• Act as a client advocate to gather feedback and improve services.
• Develop a deep understanding of products and stay updated on industry trends.
• Generate reports to track client satisfaction and usage trends.

Skills

Client management

Communication skills

Problem-solving

Organizational skills

Education

Bachelor’s degree in related field

Job description

Job Title: Client Success Manager
Job Type: Full-time, Hybrid in office in NYC
Reporting To: VP of Client Solutions
Work Authorization: Applicants must have legal authorization to work in the U.S. without the need for current or future sponsorship

ABOUT BRANCHLAB

BranchLab is building the future of healthcare commercialization.

BranchLab is a healthcare AI company focused on predicting health outcomes to improving how regulated organizations make decisions.

Our mission is to enable better healthcare decisions by applying AI in a way that is privacy-safe, rigorous, and designed for real-world use.

THE OPPORTUNITY

We seek a dynamic candidate with an entrepreneurial spirit, demonstrating high agency and adaptability in a fast-paced industry. They are self-motivated, reliable, and passionate about delivering exceptional service and making a positive impact on client outcomes. While professionalism is crucial, we also value a fun and vibrant personality that fosters collaboration and innovation. In summary, we’re looking for a skilled professional who embodies entrepreneurship, agency, adaptability, self-motivation, reliability, and fun, and is inspired to make a meaningful impact in our industry.

KEY RESPONSIBILITIES

• Develop and maintain strong, long-lasting relationships with clients. Understand their business needs, goals, and challenges to effectively address them.
• Guide clients through the onboarding process, ensuring a smooth transition onto our solutions. Provide comprehensive training sessions to empower clients to maximize the value of our products.
• Serve as the main point of contact for client inquiries, requests, and escalations. Proactively address any issues or concerns, and work collaboratively with internal teams to find solutions.
• Drive client retention and renewal efforts by demonstrating the value of our products and services. Monitor client usage and engagement, identifying opportunities for upselling or cross-selling.
• Act as a client advocate within BranchLab, representing their needs and priorities. Gather feedback, insights, and testimonials to continually improve our products and services.
• Develop a deep understanding of BranchLab’s products and services. Stay updated on new features, enhancements, and industry trends to effectively advise clients on best practices.
• Generate regular reports and metrics to track client satisfaction, usage trends, and key performance indicators. Use data-driven insights to inform strategic decisions and drive continuous improvement.

REQUIRED SKILLS & EXPERIENCE

• Bachelor’s degree in related field.
• Proven experience in client-facing roles, such as account management, customer success, or sales.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Strong problem-solving abilities, with a proactive and solution-oriented mindset.
• Ability to manage multiple clients and priorities simultaneously, with exceptional organizational skills.
• Ability to work in a fast-paced, high-growth environment, balancing strategic vision with execution.

PREFERRED QUALIFICATIONS

• Strong understanding of the advertising technology ecosystem.
• Familiarity with AI-driven technologies and their application in advertising.
• Experience leveraging analytics and marketing science to optimize campaign performance and business outcomes.
• Background in managing enterprise platform contracts and driving adoption at scale.
• Knowledge of healthcare data, pharmaceutical marketing, and compliance requirements.
• Experience launching and scaling new products or services while contributing to revenue growth.

WHY JOIN BRANCHLAB?

• Competitive Salary & Comprehensive Benefits
• Small, Agile Team – Your work will have a direct impact
• Equity Opportunities – Grow with the company