Client Success Manager

Greenbox Storage; New York (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A dynamic content agency is looking for a Customer Success Manager to join their fully remote team. This role involves managing content scheduling, client coordination, and analytics reporting. The ideal candidate has over 3 years of experience in project coordination and is proficient with tools like Google Workspace and Asana. The position offers a chance to grow with a fast-scaling agency and directly impact clients' digital presence.

Benefits

Fully remote

Opportunity to grow with a fast-scaling content agency

Direct collaboration with a highly experienced content team

Qualifications

• 3+ years of experience in project coordination, content operations, or digital marketing.
• Comfortable using tools like Google Workspace, Asana, and Beehiiv.
• Strong organizational skills and ability to manage multiple moving parts.

Responsibilities

• Review and schedule daily content using social media tools.
• Assist with newsletter setup and automation.
• Monitor client content performance and manage coordination.

Skills

Project coordination

Content operations

Digital marketing

Organizational skills

Client service mindset

Tools

Google Workspace

Asana

Beehiiv

Metricool

YouTube

Job description

Company: FounderBrands (click here for the link to our website)

Location: Fully Remote (Must work in Eastern Time Zone)

Job Type: Full-Time

Compensation: Depends on experience level

A Note From the CEO

FounderBrands is a young and fast-growing startup. We are not a corporation that has been around for 50+ years where you go into the office every day and get bored. We don't have everything figured out. We are constantly evolving and changing and you need to be comfortable in a startup environment to be a fit for this role. Some people like that environment, others don't. If you want the opportunity to have a major impact on your company from Day 1, this job will be a good fit for you. We anticipate growing all of our departments as our company grows and we want you to grow with us.

-Collin Rutherford, CEO

About FounderBrands

FounderBrands is a content agency. We help our clients grow personal brands and drive high-quality leads to their businesses. We're looking for a skilled Customer Success Manager to join our team and help take our clients' digital presence to the next level.

We are looking for detail-driven people person. A lot of this role is relationship-building. Much of this role is celebrating wins with our clients and keeping them excited to work with us!

Responsibilities

Content Scheduling and Execution

• Review daily content schedules using a social media scheduling tool (we use Metricool)
• Ensure posts are scheduled at the right times and on the correct platforms
• Reschedule or fill in gaps when content is awaiting approval or needs to be moved
• Upload and schedule daily video content, including captions and hashtags
• Send content to clients for approval and follow up consistently

Newsletter and Lead Magnet Coordination

• Assist with newsletter setup, branding, and automation sequences in Beehiiv
• Upload newsletter-related videos, set titles and descriptions, and manage publish settings on YouTube
• Schedule social media posts to promote newsletters and lead magnets
• Monitor client inboxes during lead magnet campaigns and share frameworks as needed

Client Coordination and Engagement Support

• Monitor live content and flag high or low-performing posts
• Coordinate internal engagement efforts on key posts
• Manage daily workflows for LinkedIn comments, including drafting, approval, and posting
• Build great relationships with our clients

Analytics and Reporting

• Update weekly and monthly analytics trackers for client accounts
• Track what content is performing well and where improvements are needed
• Prepare data summaries to support monthly client reviews

Internal Operations and Onboarding

• Keep task management tools like Asana organized and up to date
• Maintain a library of SOPs, templates, and client documentation in Google Drive
• Support new client onboarding by preparing contracts, payment links, and project setup

Requirements

• 3+ years of experience in project coordination, content operations, or digital marketing
• Comfortable using tools like Google Workspace, Asana, and Beehiiv
• Familiarity with publishing content to platforms like X (Twitter), LinkedIn, and YouTube
• Strong organizational skills and ability to manage multiple moving parts
• Clear written communication and a client-service mindset
• Self-starter who thrives in a fast-paced environment and enjoys making things run smoothly

Benefits

• Fully remote
• Opportunity to grow with a fast-scaling content agency
• Direct collaboration with a highly experienced content team
• Exposure to a wide range of founders and digital creators

If you like what you see, scroll up to apply today!