Client Success Manager

Alliance Homecare; New York (NY); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Professional development

Monthly revenue-based incentive

Job summary

Alliance Homecare seeks a Client Success Manager to own the client relationship after start of care, leading scheduling and serving as the link between clients, caregivers, and nurses. The role ensures a seamless care experience aligned with our five-star standards.

With 3–5 years in care coordination or luxury private duty service and a Bachelor’s degree, you will support clients across NY Metro, Northern New Jersey, and Palm Beach, FL.

Qualifications

• 3–5 years’ experience in care coordination, client services, and scheduling.
• Background in high-touch private duty home care, healthcare, hospitality, or luxury service.
• Strong communication, judgment, and organization under pressure.

Responsibilities

• Serve as the main point of contact and single point of accountability for assigned clients and families.
• Conduct proactive check-ins and anticipate client needs to prevent issues.
• Lead resolution of escalations, complaints, and service recovery plans.
• Oversee daily scheduling of HHAs and RNs for new and existing clients, including urgent coverage.
• Ensure coverage aligns with approved care plans and coordinate with RN Care Managers.
• Monitor caregiver fit and client satisfaction; support caregiver engagement and retention.
• Maintain accurate scheduling, attendance, payroll, billing, and client service documentation.

Skills

Client relationship management

Scheduling

Communication

CRM platforms

Education

Bachelor's degree

Tools

Scheduling software

CRM platforms

Job description

Client Success Manager – Concierge Home Care | Alliance Homecare | TrustHouse

We deliver concierge-level home care to discerning, high-net-worth clients across New York Metro, Northern New Jersey and Palm Beach, Florida, combining clinical excellence with five-star service.

The Client Success Manager (CSM) owns the client relationship after start of care, leading scheduling and serving as the link between clients, caregivers, and nurses. The CSM keeps care seamless, consistent with the approved care plan, and aligned with our brand’s high standards.

What You’ll Do

Client Relationship & Service

• Serve as the main point of contact and single point of accountability for assigned clients and families, handling inquiries, requests, and concerns with professionalism, empathy, and discretion.
• Conduct proactive check-ins and anticipate needs before they become issues.
• Lead resolution of escalations, complaints, and service recovery plans.

Scheduling & Care Coordination

• Oversee daily scheduling of HHAs and RNs for new and existing clients, including urgent coverage needs; directly manage an assigned remote Scheduler.
• Ensure coverage aligns with approved care plans; partner with RN Care Managers on client needs and clinical priorities.
• Monitor caregiver fit and client satisfaction; support caregiver engagement, recruitment, and retention.
• Maintain accurate scheduling, attendance, payroll, billing, and client service documentation.

What You Bring

• 3–5 years’ experience in care coordination, client services, and scheduling; Bachelor’s degree required.
• Background in high-touch private duty home care, healthcare, hospitality, or luxury service.
• Strong communication and judgment; calm under pressure, detail-oriented, and highly organized.
• Tech-savvy; experience with scheduling or CRM platforms a plus.

Why Alliance Homecare | TrustHouse

• A mission-driven team redefining home care for high-net-worth families, with a collaborative culture rooted in respect, compassion, and trust.
• Competitive compensation and growth opportunities in a fast-growing, high-end healthcare brand.

Compensation and Benefits

Base salary $75,000-$80,000 commensurate with experience

Monthly incentive tied to revenue growth

Medical, dental, vision, 401(k) with company match, paid time off, and professional development.