Client Success Manager

Melon Local; Las Vegas (NM); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401k with Company Match

Paid time off

Bonuses and commissions

Parental leave

Job summary

Melon Local seeks a Client Success Manager to be the face of the agency for a growing roster of clients from Las Vegas HQ, with nationwide scope. The role emphasizes building world-class client relationships, optimizing budgets and KPIs, and upselling services as you demonstrate value.

Ideal candidates bring a strong customer service background, agency experience, and familiarity with digital marketing, SEO, and insurance-industry needs.

Qualifications

• Bachelor’s degree in marketing, communications or related field preferred, but not required
• 2 years of experience minimum in a customer service role is required
• Experience with web development, SEO, internet leads or any internet lead generation is a major plus
• Experience within insurance industry is a major plus
• Experience within service industry is a major plus
• Experience or familiarity with a marketing agency or digital marketing overall is a major plus
• Experience working with G-suite products is a plus
• Knowledge of social media management is a plus
• Have or willingness to get certified in Google Ads, Google Analytics and Facebook Ads

Responsibilities

• Conduct monthly calls with each of your clients where you review budgets, KPIs and overall results
• Manage the client relationship through effective communication, problem-solving, and responding to requests
• Maintain (and post for team) accurate records of meetings, decisions and next actions
• Ensure that project deadlines and budgets are met, communicating and seeking approval of any changes to these
• Work up to a comfortable min. of 80 clients and continue to grow
• Identify ways to grow client accounts through new business opportunities
• Keep the team and the client up to date with useful knowledge
• Ability to lift at least 15 lbs
• Ability to sit for long periods of time

Skills

Account management

Customer service

Communication

Teamwork

Organization

Education

Bachelor's degree in marketing, communications or related field

Tools

G Suite

Google Ads

Google Analytics

Facebook Ads

Social media management tools

Job description

Looking for candidates with a strong customer service background, specifically account management (ideal), but service industry or insurance experience are a major PLUS as well.

Melon Local is looking for an enthusiastic Client Success Manager who has a passion for building world-class relationships and delivering excellent results! If you've ever wanted to grow your career with the coolest marketing agencies out there, this is the place to be! This position will be working at the HQ in Las Vegas, where the rest of our awesome team works (though we are nationwide in scope). Melon is seeking an account-manager type of candidate that is professional, yet still likes to break out of the traditional box that most companies try to put people in. Our goal is to continue to be the most fun and inclusive agency that serves insurance agents and their businesses anywhere in the US.

Starting pay is based on previous digital advertising experience in a professional environment – former agency setting always preferred – starting at $50,000 - $60,000 base salary. CSMs can move up several levels of account management beyond the initial salary (all based on KPI targets), with each increased level offering a substantial increase in base pay + the usual bonuses and commission opportunities from upgrades, referrals, and exceptional customer service. Year-end performance bonuses are also available.

Each Client Success Manager is the lifeblood of Melon Local. You are the literal face of our agency to your roster of clients. We are an agency built on customer service so your role is paramount in maintaining and enhancing our reputation.

You are responsible for scheduling calls with each of your clients at least one time per month. During these calls you review budgets, KPIs and overall results. You are expected to make suggestions for improvement and identify ways to add value. You are also encouraged to upsell to higher packages or add additional services.

You're encouraged to get to know your clients on a personal level and learn how they prefer to communicate. Adapt your communication style to their comfort level. If they are personable and like to chit chat, take advantage – learn their kids ages, their dog’s name, their anniversary. If they prefer to be all business and dive right into the numbers, you can deliver.

Responsibilities:

• Conduct monthly calls with each of your clients where you review budgets, KPIs and overall results
• Manage the client relationship through effective communication, problem-solving, and responding to requests
• Maintain (and post for team) accurate records of meetings, decisions and next actions
• Ensure that project deadlines and budgets are met, communicating and seeking approval of any changes to these
• Work up to a comfortable min. of 80 clients and continue to grow
• Identify ways to grow client accounts through new business opportunities
• Keep the team and the client up to date with useful knowledge
• Ability to lift at least 15 lbs
• Ability to sit for long periods of time

Requirements:

• Bachelor’s degree in marketing, communications or related field preferred, but not required
• 2 years of experience minimum in a customer service role is required
• Experience with web development, SEO, internet leads or any internet lead generation is a MAJOR plus
• Experience within insurance industry is a MAJOR plus
• Experience within service industry is a MAJOR plus
• Experience or familiarity with a marketing agency or digital marketing overall is a MAJOR plus
• Experience working with G-suite products is a plus
• Knowledge of social media management is a plus
• Have or willingness to get certified in Google Ads, Google Analytics and Facebook Ads
• Adept at working within a team of different people
• Organized, with strong attention to detail and time management skills
• An effective communicator, both verbally and in writing
• Persuasive, able to sell work and ideas, and respond positively to feedback
• Flexible and able to solve problems
• Resilient and positive in difficult situations
• Able to juggle competing demands from clients and the agency
• Extremely web and email savvy
• Ability to perform other duties as assigned

What We Offer:

• Medical, Dental & Vision Insurance - At no cost to the employee
• Supplemental, Disability Insurance
• Generous Paid Time Off
• Incredibly Fun Team Culture with Cross-Departmental Collaboration
• 401k with Company Match
• Career Advancement and Cross-Training Opportunities
• Amazing Training, On-going Support, and Professional Development
• Bonuses For Overall Company Performance
• Paternity/Maternity Leave
• Competitive Pay starting at $50,000 - $60,000 base + bonuses and commissions

Melon Local is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, political affiliation, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. At Melon Local, it's about each individual bringing their A-game and good energy to a dynamic and inclusive workplace!

EEO/ADA/DFWP/PWFA

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Digital marketing: 1 year (Preferred)
• Account management: 1 year (Preferred)

Ability to Commute:

• Las Vegas, NV 89119 (Required)

Ability to Relocate:

• Las Vegas, NV 89119: Relocate before starting work (Required)

Work Location: In person