Client Success Manager

True North; East Liverpool (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

True North LLC is seeking a Revenue Cycle Client Success Manager (CSM) in East Liverpool, OH. This full-time, salaried role focuses on becoming a trusted advisor to healthcare clients while driving operational excellence across Revenue Cycle Management services.

The role emphasizes building relationships, leading projects, and collaborating with a supportive team to improve financial performance for clients and the organization.

Qualifications

• Experience in Revenue Cycle Management, healthcare billing, or collections.
• Strong understanding of Accounts Receivable processes and healthcare reimbursement workflows.
• Experience managing client relationships and navigating escalations professionally.
• Strong analytical, organizational, and project management skills.
• Excellent verbal and written communication abilities.
• Familiarity with Medicaid, VA, private pay, and payer filing requirements preferred.
• Ability to work independently while collaborating effectively across teams.
• Experience leading operational improvements or process initiatives is a plus.

Responsibilities

• Serve as the primary point of contact for healthcare clients regarding Revenue Cycle operations.
• Build strong relationships with providers, leadership teams, and operational stakeholders.
• Lead recurring client meetings focused on Accounts Receivable performance, KPIs, and financial improvement opportunities.
• Monitor and analyze key performance indicators such as DSO, aging claims, and reimbursement trends.
• Help clients resolve operational barriers that impact cash flow and timely reimbursement.
• Partner with internal billing teams to ensure efficient and accurate RCM processes.
• Oversee billing reconstruction projects and complex claim correction initiatives.
• Coordinate solutions that maximize revenue recovery and improve operational workflows.
• Identify opportunities for process improvement and operational efficiencies.
• Guide new clients through onboarding and implementation processes.
• Help standardize training tools, workflows, and customer success best practices.
• Contribute to scalable systems that support long-term company growth.

Skills

Revenue Cycle Management

Healthcare Billing

Collections

Client Relationships

Analytical Skills

Communication Skills

Project Management

Job description

Job DetailsJob Location: East Liverpool - East Liverpool, OH 43920Position Type: Full Time

Revenue Cycle Client Success Manager (CSM)

True North LLC| Full-Time | Salaried Position

Build Relationships. Drive Results. Make an Impact in Healthcare.

Are you an energetic, relationship-driven professional who thrives in a fast-paced environment and enjoys helping clients succeed? Do you love solving problems, improving operations, and working with a team that values collaboration, growth, and innovation?

At True North LLC, we are looking for a motivated and strategic Revenue Cycle Client Success Manager (CSM) to become a trusted advisor to healthcare clients while helping drive operational excellence across Revenue Cycle Management (RCM) services. This is more than a traditional billing role — it’s an opportunity to lead client relationships, improve financial performance, and make a meaningful impact in a growing organization with a strong culture and exciting future.

If you’re someone who enjoys building relationships, taking ownership, leading projects, and working alongside a supportive team where your ideas matter, this could be the perfect next step in your career.

Why People Love Working at True North

At True North, culture is a priority. We believe people do their best work when they feel supported, valued, and empowered to grow. Our team environment is collaborative, energetic, and focused on continuous improvement.

Our employees enjoy:

• A positive, team-oriented culture where people genuinely support one another
• Opportunities for career growth and advancement within a growing organization
• Leadership that values innovation, accountability, and fresh ideas
• Meaningful work that directly impacts client success and business performance
• A fast-paced environment that keeps work engaging and rewarding
• The ability to make a visible difference rather than feeling like “just another employee”

We’re looking for individuals who bring energy, initiative, and a passion for helping clients succeed.

What You’ll Do

Become a Strategic Client Partner

• Serve as the primary point of contact for healthcare clients regarding Revenue Cycle operations
• Build strong relationships with providers, leadership teams, and operational stakeholders
• Lead recurring client meetings focused on Accounts Receivable performance, KPIs, and financial improvement opportunities

Drive Operational & Financial Success

• Monitor and analyze key performance indicators such as DSO, aging claims, and reimbursement trends
• Help clients resolve operational barriers that impact cash flow and timely reimbursement
• Partner with internal billing teams to ensure efficient and accurate RCM processes

Lead Complex Projects & Problem Solving

• Oversee billing reconstruction projects and complex claim correction initiatives
• Coordinate solutions that maximize revenue recovery and improve operational workflows
• Identify opportunities for process improvement and operational efficiencies

Support Growth & Client Onboarding

• Guide new clients through onboarding and implementation processes
• Help standardize training tools, workflows, and customer success best practices
• Contribute to scalable systems that support long-term company growth

What Makes This Role Exciting?

This role combines client success, healthcare operations, analytics, and strategic problem-solving into one impactful career opportunity. You won’t be stuck doing repetitive administrative work — you’ll be building partnerships, leading conversations, influencing outcomes, and helping healthcare organizations improve their financial health.

As our company continues to grow, this role offers strong visibility and advancement opportunities for individuals who demonstrate leadership, initiative, and a passion for excellence. If you enjoy working in an environment where your contributions truly matter, you’ll thrive here.

Who Will Thrive in This Role?

The ideal candidate is energetic, proactive, and relationship-focused. They enjoy balancing strategy, communication, and operational problem-solving while working in a collaborative environment.

Successful candidates are:

• Strong communicators who build trust and confidence with clients
• Organized professionals who thrive in fast-moving environments
• Positive, solutions-oriented thinkers who enjoy solving challenges
• Comfortable leading meetings and managing multiple priorities
• Analytical and detail-oriented while still focused on the bigger picture
• Passionate about continuous improvement and helping others succeed
• Team players who value culture, collaboration, and professional growth

QualificationsQualifications & Skills

• Experience in Revenue Cycle Management, healthcare billing, or collections required
• Strong understanding of Accounts Receivable processes and healthcare reimbursement workflows
• Experience managing client relationships and navigating escalations professionally
• Strong analytical, organizational, and project management skills
• Excellent verbal and written communication abilities
• Familiarity with Medicaid, VA, private pay, and payer filing requirements preferred
• Ability to work independently while collaborating effectively across teams
• Experience leading operational improvements or process initiatives is a plus