Client Success Manager

Jobtailor; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Unlimited PTO

Comprehensive medical & dental

401(k) retirement plan

Travel stipend

In-office barista (Dallas office)

Job summary

JustPark is hiring a Customer Success Manager for the U.S. Everyday Parking Products portfolio. You will own client success, lead onboarding, and drive renewal conversations for a book of accounts.

The role sits in a lean CX function and requires product fluency across Permits, On Demand, and other offerings. Collaboration with Engineering, Product, and Commercial teams is essential to represent the customer voice and optimize account health.

Qualifications

• 2 to 4 years of experience in a customer success, account management, or client-facing SaaS role.
• Comfortable managing a multi-product account book and learning new systems quickly.
• Strong written and verbal communication skills at C-suite and operations level, with the confidence to run client meetings independently.

Responsibilities

• Own client success for a book of accounts across the JPV portfolio; lead onboarding, adoption, ongoing success, and renewal support.
• Build and maintain working knowledge across JPV's product set and field client questions.
• Contribute to team documentation, runbooks, and onboarding materials as they are built out.

Skills

Customer success

Account management

SaaS

Tools

Salesforce

Job description

About JustPark

About JustPark JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and councils to private driveways, our platform makes it simple for drivers to find, book, and pay for parking-while empowering our operating partners to deliver exceptional parking experiences. We've always believed parking should be easier-from end to end. That's why we, two trailblazing companies-ParkHub and JustPark-have come together to make that vision a reality. ParkHub revolutionized event parking in the US, optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task. Now, as one unified company, we're combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers.

About the role

About the role JPV is the team responsible for JustPark's U.S. "Everyday Parking Products", including valet, on demand mobile payments, enforcement, and business intelligence. The CSM at JPV owns client success delivery for a portfolio of accounts across our U.S. Everyday Parking Products. The role operates as an individual contributor, reporting to the Head of Customer Experience and working closely with Engineering, Product, and the Commercial team. What defines success in this role is product fluency across the JPV suite, consistent account health management, and the ability to represent the customer's voice credibly, both internally and with clients. The role sits within a lean CX function where standalone operating material is still being built. A CSM in this seat is expected to contribute to that material as it develops and to build their own product fluency proactively, rather than waiting for a fully formed playbook to arrive.

Position Responsibilities

• Account ownership. Own client success for a book of accounts across the JPV portfolio. Lead onboarding, adoption, ongoing success, and renewal support for those accounts. Be accountable for account health, retention, and expansion signals within your book.
• Product knowledge. Build and maintain working knowledge across JPV's product set: Permits, On Demand, EnforcePlus, Valet (Oobeo Valet, RequestAhead, ValetMate), Self-Park, Insights, and CurbTrac. Be able to field client questions, troubleshoot common issues directly, and know when and how to escape.
• Documentation and process. Contribute to team documentation, runbooks, and onboarding materials as they are built out. Flag gaps in process or product knowledge and help close them rather than working around them.
• Cross-functional partnership. Partner with Engineering and Product on client feedback and escalations, and with the Commercial team on renewal and expansion conversations. Bring a clear, well-supported CX perspective into those conversations.
• Client-facing communication. Run regular account check-ins and business reviews for your book. Handle day-to-day client communication with professionalism, and escalated complex or high-stakes situations to the Head of CX or other senior colleagues as needed.
• Initiative as a baseline. Take ownership of problems in your book rather than waiting for direction. Ask for help when you need it, but come with an attempt already made.

Desired Skills and Experience

• 2 to 4 years of experience in a customer success, account management, or client-facing SaaS role.
• Comfortable managing a multi-product account book and learning new systems quickly.
• Strong written and verbal communication skills at C-suite and operations level, with the confidence to run client meetings independently.
• Based in Dallas, Philadelphia, or New York City.
• Highly analytical, process-oriented, and data-driven.
• Strong commercial instincts and comfort with multi-stakeholder accounts.
• Strong empathy and passion for customers' growth.
• Flexibility to schedule calls based on customer availability.
• Ability to travel to customer launches and support visits.
• Bonus: mobility, real estate or operations-heavy industry experience.

What We Offer

• Recharge your batteries
• Unlimited PTO policy
• Complimentary in-office barista (Dallas office)
• Catered breakfast & lunch Tuesday-Thursday (Dallas office)
• Weekly social events at the office (Dallas office)
• Investment in you and your wellbeing
• Comprehensive medical & dental coverage through Cigna
• Multiple healthcare plan options including low-deductible and HSA, plus broad supplemental benefits
• Employee Assistance Program
• Subscriptions to mental health assistance platforms
• We look out for your family
• Generous parental leave policy
• Fertility support via ARC Fertility
• Pet insurance and discount plans
• Look after the pennies 401(k) retirement and savings plan
• Travel stipend for local employees
• Success is best when it's shared
• Regular social activities and ad hoc celebrations