Client Success Manager

Wonder; Chicago (IL); Hybrid; USD 70,000 - 88,000; Full time

Benefits offered by this job

Equity

401K

Medical, dental, and vision plans

Job summary

Wonder is seeking a motivated Client Success professional in Chicago. This role involves managing high-value corporate clients and driving revenue growth through account management. Candidates should have at least two years of relevant sales experience and strong communication skills. The salary range is $70,000 to $88,000 base, with additional compensation opportunities. The position offers a hybrid work environment with flexibility for in-office collaboration.

Qualifications

• Minimum of two years of proven experience in new business acquisition or outside sales.
• Track record of upselling and driving revenue growth in a Client Success role.
• Ability to manage high-stress client situations effectively.

Responsibilities

• Drive revenue growth and retention through upselling and cross-selling.
• Facilitate meetings and manage client inquiries for high-touch engagement.
• Act as the primary advocate for clients, relaying feedback to product teams.

Skills

B2B Account Management

Sales Strategy

Communication Skills

Negotiation

Analytics

CRM Proficiency

Tools

Salesforce

Job description

About The Opportunity

This isn't your average Client Success role: it's a high-growth, high-impact sales position disguised as account management impacting the bottom line at Grubhub. We're looking for a motivated and ambitious go-getter, a true hunter who thrives in a fast-paced, dynamic startup environment. If you're a closer with a passion for building relationships and a relentless focus on revenue growth, this is your opportunity to own a portfolio of high-value corporate clients. You’ll manage high-value corporate clients like banks, law offices, and tech firms who rely on Grubhub to feed thousands of employees daily, and you’ll play a central role in expanding programs as companies rethink their in-office and at-home meal programs and benefits.

The Impact You Will Make

• Drive aggressive revenue growth and retention through strategic upselling and cross-selling within a dedicated portfolio of corporate accounts.
• Drive partnership growth by dedicating approximately 25% of time to live customer touchpoints, including facilitating scheduled meetings, conducting in-person visits, and managing inbound inquiries to deliver high-touch stakeholder engagement.
• Act as a primary internal advocate for your clients, providing essential feedback to product and leadership teams to improve the user experience.
• Serve as a trusted product expert, providing tailored recommendations and solutions to help clients maximize the value of their Grubhub platform.
• Proactively identify and resolve client concerns, expertly navigating high-stress situations to maintain a positive and seamless client experience.
• Collaborate cross-functionally with Sales, Product, and Support to optimize the client journey from onboarding to renewal.

What You Bring To The Table

• A minimum of two years of proven, quota-carrying experience in a new business acquisition or outside sales role.
• Demonstrated success in a B2B Account Management or Client Success role, with a strong track record of upselling and driving revenue growth.
• Exceptional communication, negotiation, and relationship-building skills.
• A history of thriving in fast-paced, high-pressure environments.
• Strong analytical skills with an aptitude for leveraging data to identify strategic growth opportunities.
• Proficiency with CRM systems (e.g., Salesforce) and the ability to travel for in-person client meetings as required.

As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

Chicago: $70,000 - $88,000 Base
$88,000 - $110,000 TTC

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.