Client Success Manager

Force Therapeutics; Brackettville (TX); Remote; USD 70,000 - 80,000; Full time

Job summary

A healthcare technology company is seeking an experienced Client Success Manager based in Texas. The role involves managing client relationships, driving client loyalty, and identifying growth opportunities. The ideal candidate will have 2-4 years of experience in account management within the healthcare sector, strong communication skills, and a customer-centric approach. Competitive benefits and a remote-friendly workplace are offered.

Benefits

Medical, Dental, and Vision Insurance

401k Retirement Planning

Generous PTO

Remote-Friendly Workplace

Qualifications

• 2-4 years of experience in account management or customer success within healthcare.
• Experience presenting to large groups and high-level stakeholders.

Responsibilities

• Manage the day-to-day client relationships and support cross-functional teams.
• Drive client loyalty through regular meetings and business reviews.
• Identify expansion opportunities within client bases.

Skills

Exceptional Communication Skills

Customer-centric Approach

Job description

Overview

The Client Success & Strategy team at Force Therapeutics powers the implementation, support, success, renewal and growth of Force’s portfolio of Hospitals, Health Systems and Orthopedic Specialty Practices across the US. The Client Success team works with each client in a highly customized fashion to ensure they reach their goals while advancing Force’s mission to extend reach and impact via hospital and health system partnerships. We are looking for an experienced Client Success Manager with a track record of managing complex clients within a high-growth organization.

As the Client Success Manager, you will manage the day-to-day relationship for an assigned set of clients, supporting a cross-functional group aligned to your clients, including Sr. Client Success Managers and Clinical Operations Advisors, with an overarching emphasis on retaining the partnership.

What you’ll do

• Account Management: Create a culture of alignment, collaboration, and accountability with client stakeholders to drive loyalty. Deliver and communicate business results and impact to drive high levels of client retention and support new expansion opportunities. Conduct regular meetings and business reviews to monitor progress and success of the overall client relationship.
• Client Relationship: Leverage best practices to enable optimal client engagement, satisfaction and results that meet the client’s business objectives. Build client relationships where they become champions of Force who provide references, case studies, and testimonials.
• Strategic Client Growth: Proactively identify expansion opportunities within your client base and engage your aligned Strategic Account Executive to drive expansions forward.
• Client Advocacy: Act as the voice of the client within the company, advocating for their requests and feedback. Collaborate with cross-functional teams to ensure client satisfaction and quick resolution of their issues.

What you bring

Experience in Digital Health Account Management: You bring 2-4 years of experience in account management, customer success, or similar customer-facing roles within the healthcare sector.

Exceptional Communication Skills: You are a talented and clear communicator who has experience presenting to large groups and high-level stakeholders. You are also comfortable representing your client needs in internal forums.

Customer-centric Approach: You have deep empathy for customer stakeholders and a desire to understand their goals and concerns to actively provide a world-class experience.

Why Force

At Force Therapeutics, we’re reshaping the future of remote therapeutic care. Our platform, backed by insights from over 70 leading healthcare centers and millions of clinically-validated patient data points, extends clinicians' reach and engages patients at pivotal moments of their care journey, from surgery scheduling to recovery. We serve 700,000 patients across national facilities and are validated by 145 studies, with impact in clinical and financial spheres. We are entering a transformative phase of growth and seek dynamic team members to join our journey.

Benefits

• Medical, Dental, and Vision Insurance: Comprehensive coverage for you and your family's health needs.
• 401k Retirement Planning: Company match to support long-term financial security.
• Pre-tax Commuter Benefits: Pre-tax options toward parking and transportation.
• Generous PTO: Ample vacation time, sick time, volunteer time off, and extra holidays.
• Summer Fridays: Support for work-life balance during summer.
• Remote-Friendly Workplace: Flexibility to work where you’re most productive.

Pay Transparency

At Force Therapeutics, we provide transparency on compensation and ensure equal opportunities. The base salary range for this role is: $70,000 - $80,000 per annum.

*Salaries are determined based on qualifications, experience, and other relevant factors. Adjustments may be made to accommodate local market conditions and geographic cost-of-living differences.

Equal Employment Opportunity

Force Therapeutics values diversity and is committed to an inclusive environment. Employment decisions are based on merit, qualifications, and business needs, without regard to protected statuses. We encourage candidates from diverse backgrounds to apply.

Disclaimer

Our company posts job openings on our official website and LinkedIn. We do not use social media platforms or personal messaging apps for job postings. Legitimate communications will come from official Force Therapeutics email addresses. If you encounter suspected fraud, please report it to [e-mail].