Client Success Manager

Reffie, Inc.; Austin (TX); Hybrid; USD 65,000 - 100,000; Full time

Job summary

Reffie, a fast-growing startup in Austin, seeks a Client Success Manager to own relationships with regional managers and on-site teams, from onboarding through ongoing reporting.

You’ll translate performance data into actionable updates, maintain biweekly and monthly cadences, and coordinate with account executives to ensure renewals and expansion.

This role requires 2+ years in client-facing roles, comfort with data, and the ability to manage multiple relationships in a lean team.

Qualifications

• 2+ years of experience in client success, account management, or similar client-facing role.
• Comfort owning a recurring reporting cadence and speaking to data with clients.
• Strong interpersonal skills across diverse stakeholders.

Responsibilities

• Lead onboarding for new buildings and logos; set up reporting and data access.
• Own biweekly and monthly metrics reporting cadence across the portfolio.
• Serve as the primary point of contact for regional managers, asset managers, and on-site teams.
• Spot and flag risks and opportunities early, guiding account executives with context.
• Brief account executives before renewal conversations to start from a proven track record.

Skills

Client success

Account management

Data storytelling

Relationship building

Time management

Job description

Reffie is a fast-growing startup building the next-generation workflow and data analytics platform for residential real estate owners, operators, and property managers. We’re backed by top early-stage investors, including Anthemis, Antler, Haystack, Redbud, and Trust. Engineering is based in Toronto; growth is based in Austin.

Property management software hasn’t meaningfully changed in decades, and renting is painful for everyone involved as a result. Our mission is simple: house families faster.

The role

Reffie runs leasing operations for multifamily and affordable housing owners, powered by our own technology and automated reporting. As Client Success Manager, you’ll own the relationship with regional managers, asset managers, and on-site teams across our portfolio, from the moment a new building goes live through every reporting cycle after.

You’ll be the person our clients trust to keep them informed, catch problems early, and turn our performance data into something they can act on. Our account executives bring in new logos and lead renewal and expansion conversations; you own everything in between.

What you’ll do

• Lead onboarding for new buildings and new logos: set up reporting, align on-site teams on process, and confirm data access.
• Own our biweekly and monthly metrics reporting cadence across the portfolio, working with our internal tools and team to keep reporting accurate and on time.
• Serve as the primary point of contact for regional managers, asset managers, and on-site teams, fielding questions and translating data into clear, useful updates.
• Spot and flag account signals early, both risk (performance dips, on-site friction) and opportunity (expansion interest), and loop in the right account executive with context.
• Brief account executives ahead of renewal conversations so every renewal starts with a track record already in hand.

What we’re looking for

• 2+ years of experience in client success, account management, or a similar client-facing role, ideally managing a portfolio of relationships rather than a single account.
• Comfort owning a recurring reporting cadence, and the confidence to speak to data in front of a client even when you didn’t build the report yourself.
• Strong interpersonal skills, with the ability to build trust across a range of stakeholders, from an on-site leasing consultant to a regional VP.
• Enough organization to run multiple client relationships in parallel without dropping a deliverable.
• Enthusiasm for a lean team where processes are still being built, and the willingness to help build them.
• You’re located in the Austin area and authorized to work in the United States.

Nice to have

• Experience in multifamily, affordable housing, or property management, including familiarity with terms like TCAC, LIHTC, occupancy, and lease-up pace.
• Time at a company that automates or streamlines reporting, where you learned to trust systems rather than hand-build reports.
• A passion for real estate and startups, with a willingness to learn and adapt quickly.

Unfortunately, we cannot sponsor work visas at this time.