Client Success Lead: Team & Campaign Excellence

Colorado Psychiatric; Denver, Northern (CO, KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Paid parental leave

Tuition reimbursement

Paid time off & holidays

Volunteer time off

Career growth opportunities

Team-focused culture

Job summary

Bonneville International is hiring for an onsite Denver-based Sales Operations Manager to oversee the sales support team and ensure efficient service delivery.

The role focuses on retaining clients, growing campaigns, and delivering timely reports and insights. You will manage fulfillment, workflow, and training while using tools like Boostr, DFP, CRM, Scarborough and Tapscan to optimize performance and customer satisfaction.

Qualifications

• College degree in communication, sales, marketing or related field, or equivalent.
• Experience in account management or customer success.
• Strong written and verbal communication skills.
• Strong problem-solving, organization and time management skills.
• Ability to handle multiple tasks and projects effectively under deadline pressure.
• Proficient in Microsoft Office software.
• Must possess driver's license and a clean driving record.
• Experience with Wide Orbit preferred.

Responsibilities

• Recruit, hire and manage a team of support personnel including Account Managers and Sales Operations Coordinator.
• Manage fulfillment and customer deliverables on all sold promotions.
• Establish workflow and procedures for executing sales department promotions.
• Maintain proficiency in Boostr, DFP, CRM, Scarborough, Tapscan, and other tools which the Company may adopt.
• Identify areas for internal workflow improvements and provide recommendations.
• Support and assist in managing account operations, sales tools and activities.
• Attend and advise on select Key Account campaign onboarding and status calls.
• Establish and maintain best practices and workflow for all Account Managers.
• Schedule and lead regular meetings with team members to discuss issues, work progress, etc.
• Implement training for new hires and identify training opportunities for current staff.
• Update and provide weekly reports for Sales Management.
• Back up Account Manager role, when necessary.
• Provide the best possible customer service, projecting a professional demeanor.
• Participate in training to enhance professional skills and the overall understanding of new and evolving media.
• Attend weekly sales meetings and other meetings as assigned by management.

Skills

Written & verbal communication

Problem solving

Time management

Multitasking

External relationships

Self-motivation

Driver's license

MS Office

Account management

Wide Orbit

Education

College degree in communication, sales, marketing or related field

Tools

Boostr

DFP

CRM

Scarborough

Tapscan

Job description

Bonneville International is hiring for an onsite Denver-based Sales Operations Manager to oversee the sales support team and ensure efficient service delivery.

The role focuses on retaining clients, growing campaigns, and delivering timely reports and insights. You will manage fulfillment, workflow, and training while using tools like Boostr, DFP, CRM, Scarborough and Tapscan to optimize performance and customer satisfaction.