Client Success Lead, Supply Chain

Miebach Logistik Holding GmbH; Fishers (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

Miebach Logistik Holding GmbH is seeking a professional for Client Relationship Management to build strong relationships with client stakeholders and drive account growth. The role requires collaboration with consulting teams to ensure client satisfaction and successful project outcomes through industry expertise.

The ideal candidate will identify expansion opportunities within existing client accounts and contribute to business development initiatives while staying informed on supply chain trends and best practices. This role is key to fostering long-term relationships with clients and ensuring project success.

Qualifications

• Strong relationship management skills with stakeholders.
• Experience in business development and client growth.
• Knowledge of supply chain challenges and industry trends.

Responsibilities

• Build and maintain strong relationships with client stakeholders.
• Identify opportunities to expand existing client relationships.
• Work closely with project teams to ensure alignment with client expectations.
• Develop expertise in target industries and supply chain trends.

Job description

Client Relationship Management

• Build and maintain strong relationships with client stakeholders across operational, managerial, and executive levels
• Serve as a primary point of contact for assigned client accounts and support overall account growth initiatives
• Develop a deep understanding of client business objectives, supply chain challenges, and strategic priorities
• Partner with consulting teams to ensure client satisfaction and successful project outcomes
• Support the development and execution of client success and account growth plans
• Conduct regular client touchpoints to assess satisfaction, identify challenges, and uncover opportunities for additional value creation

Business Development and Growth

• Identify opportunities to expand existing client relationships through additional consulting and engineering services
• Support proposal development, client presentations, and commercial discussions
• Collaborate with consulting teams to position Miebach solutions that address client needs
• Contribute to business development activities including networking, industry events, and market outreach
• Maintain awareness of industry trends, competitive developments, and emerging client opportunities
• Help drive revenue growth through the expansion of existing client partnerships

Project Collaboration

• Work closely with project teams to ensure alignment between client expectations and project delivery
• Participate in client meetings, project reviews, and strategic planning discussions
• Facilitate communication between clients and internal consulting teams
• Help identify and address risks, issues, and opportunities throughout project execution
• Support the transition from project delivery to long-term client relationship management

Industry Development

• Develop expertise within one or more target industries, including CPG, life sciences, retail, fashion and apparel, manufacturing, or logistics
• Stay current on supply chain trends, technologies, and best practices
• Contribute to thought leadership, client workshops, and industry presentationsRepresent Miebach professionally within the marketplace and industry associations