Client Success Lead- Director

PwC; Charlotte (NC); On-site; USD 151,000 - 202,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medical, dental, vision coverage

401k matching

Paid time off (holiday, vacation)

Sick leave

Job summary

PwC in Charlotte, NC is seeking a Director to lead client success initiatives within our Advisory practice. You will drive engagement direction, grow relationships with client executives, and guide multi-workstream delivery across cloud engineering, data, analytics, and modernization programs.

The role emphasizes translating vision into action, mentoring leaders, and balancing near-term priorities with long-term goals to create an environment where people and technology thrive together.

Qualifications

• Bachelor's degree required or equivalent training + experience; 3 years of specialized training for missing college years if applicable.
• At least 8 years of experience in client success, advisory, or related roles.

Responsibilities

• Lead client success strategies for managed engineering services aligned with client objectives and growth plans.
• Shape client engagement models across cloud, data analytics, platform development, and modernization workstreams.
• Direct escalations, issue resolution, and service improvements to strengthen retention and adoption.

Skills

Client success leadership

Executive relationship development

Cross-functional leadership

Change management

AI & automation in managed services

Education

Bachelor's degree or equivalent training/experience

Job description

The Opportunity

As a Client Success Lead you will drive client relationships, guide engagement direction, and support growth across software and product innovation initiatives within our Advisory practice. In this role, you will focus on customer success management by building client trust, understanding service needs, and advancing outcomes through thoughtful communication and practical problem solving.

As a Director you will set strategic direction, shape business development efforts, and influence multiple work streams while mentoring leaders and modeling PwC values. In this role at PwC, you will translate vision into action, balance near-term priorities with long-term goals, and help create an environment where people and technology can thrive together.

Responsibilities

• Leading client success strategies for managed engineering services, aligning delivery outcomes with client objectives and growth plans
• Shaping client engagement models across cloud engineering, data, analytics, platform development, and modernization workstreams
• Directing escalations, issue resolution, and service improvements to strengthen retention, adoption, and operational performance
• Building trusted relationships with client executives and internal stakeholders to identify new opportunities for expanded service scope
• Overseeing multiple delivery teams and prioritizing capacity, milestones, and dependency management across scaled service pods
• Translating client needs into actionable service plans that support digital tooling, AI-enabled operations, and automation
• Applying customer relationship management, service analytics, and customer data management to track performance trends and guide decisions
• Developing leaders through coaching, feedback, and practical guidance on service excellence, innovation, and client management
• Validating alignment with professional standards, firm policies, and independence requirements across client service activities

What You Must Have

• At least a Bachelor's degree or, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience for each missing year of college is required
• At least 8 years of experience

What Sets You Apart

• Demonstrating client success leadership across scaled engineering services
• Translating client needs into growth-focused service strategies
• Developing executive relationships across complex technology programs
• Guiding cross-functional teams through change and issue resolution
• Applying data, AI, and automation in managed services delivery
• Own project planning, including estimation, commitments, and timeline management

The salary range for this position is: $151,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave.

To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance-SES

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.