Client Engagement Lead-Senior Manager

PwC; Pittsburgh (Allegheny County); On-site; USD 135,000 - 149,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medical insurance

Dental insurance

Vision insurance

401k

Holiday pay

Vacation

Sick leave

Job summary

PwC in the United States seeks a Client Engagement Lead Senior Manager to guide client-focused work within our Software and Product Innovation practice, combining customer success management and product innovation to strengthen relationships and outcomes across software-driven services.

You will lead large projects, coordinate cross-functional teams, validate client feedback, and drive continuity across engagements while coaching others and shaping clear messages.

Qualifications

• Bachelor's degree or equivalent experience per policy.
• Minimum 6 years of experience in client-facing delivery.

Responsibilities

• Leading client engagement activities across managed services delivery streams and aligning work to customer success goals
• Advising clients on service adoption, issue resolution, and ongoing relationship management for cloud, data, and engineering solutions
• Coordinating cross-functional teams to deliver scalable support for application modernization, platform engineering, and analytics initiatives
• Applying systems thinking to identify service risks, delivery gaps, and opportunities to improve client outcomes
• Translating client needs into actionable workplans, priorities, and escalation paths for complex delivery environments
• Using AI fluency, data analytics, and customer relationship management tools to support service improvement and operational insight
• Guiding issue management and escalation resolution efforts while maintaining clear communication with stakeholders
• Coaching team members on client interaction, service excellence, and response strategies that support retention and growth

Skills

Client engagement

Cross-functional leadership

Systems thinking

Coaching

Data analytics

Education

Bachelor's degree

Specialized training as needed

Job description

The Opportunity

As a Client Engagement Lead Senior Manager you will lead client-focused work within our Software and Product Innovation practice, bringing together customer success management and product innovation to strengthen relationships and support outcomes across software-driven services. As a Senior Manager you will lead large projects, guide teams through complex client needs, and use sound judgment to balance action with escalation while coaching others, shaping clear messages, and applying systems thinking to identify opportunities and resolve issues. In this role at PwC, you will coordinate cross-functional delivery, validate client feedback, and help drive continuity across engagements while supporting a people-centered, results-driven experience for clients and internal teams.

Responsibilities

• Leading client engagement activities across managed services delivery streams and aligning work to customer success goals
• Advising clients on service adoption, issue resolution, and ongoing relationship management for cloud, data, and engineering solutions
• Coordinating cross-functional teams to deliver scalable support for application modernization, platform engineering, and analytics initiatives
• Applying systems thinking to identify service risks, delivery gaps, and opportunities to improve client outcomes
• Translating client needs into actionable workplans, priorities, and escalation paths for complex delivery environments
• Using AI fluency, data analytics, and customer relationship management tools to support service improvement and operational insight
• Guiding issue management and escalation resolution efforts while maintaining clear communication with stakeholders
• Coaching team members on client interaction, service excellence, and response strategies that support retention and growth

What You Must Have

• At least a Bachelor's degree or, in lieu of a degree, demonstrating in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience for each missing year of college is required
• At least 6 years of experience

What Sets You Apart

• Leading client engagement strategies across scaled engineering services
• Crafting clear messages that connect technical details to outcomes
• Applying systems thinking to identify issues and growth opportunities
• Coaching diverse teams through ambiguity and complex situations
• Validating client feedback and adapting service delivery approaches
• Deepening specialized skills in cloud, data, and analytics

The salary range for this position is: $135,000 - $149,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance-SES

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.