Client Success Lead

Conduit; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Conduit, a fast-growing startup, is seeking a Client Success Lead to oversee the post-sales experience for key clients in the fintech space. You'll be responsible for onboarding, engagement, and the overall relationship to ensure our customers realize maximum value. This role involves close collaboration with product and engineering teams, making it vital to be proactive and customer-focused in a rapidly evolving environment.

Benefits

Competitive salary + meaningful equity

Remote-first team with flexible work culture

Health, dental, and vision benefits

Opportunity to shape the future of financial technology

Collaborative and mission-driven team

Qualifications

• 4+ years of experience in customer success or account management, ideally in fintech.
• Strong ability to communicate technical concepts to non-technical stakeholders.
• Experience working cross-functionally in a fast-paced environment.

Responsibilities

• Own the end-to-end customer relationship post-sale, including onboarding and retention.
• Serve as a strategic point of contact for clients, ensuring value delivery.
• Collaborate with product and engineering teams to advocate for customer needs.

Skills

Communication

Customer Relations

Problem Solving

Multi-lingual

Job description

Direct message the job poster from Conduit

Conduit is modernizing financial infrastructure by building the rails that power next-generation money movement. We help companies connect to financial systems in a simple, compliant, and scalable way — making it easier than ever to launch innovative financial products.

We're a fast-growing, venture-backed startup focused on solving complex technical and regulatory problems for fintechs, enterprises, and developers. If you're excited about transforming finance through technology, you’ll feel right at home with us.

About the Role

We’re looking for a Client Success Lead to own and elevate the post-sales experience for our customers. In this role, you’ll be the trusted advisor to some of our most strategic clients, ensuring successful onboarding, ongoing value delivery, and long-term partnership growth.

This is a cross-functional position where you’ll work closely with product, engineering, and sales to advocate for customer needs and ensure Conduit delivers exceptional results.

Responsibilities

• Own the end-to-end customer relationship post-sale: onboarding, activation, engagement, and retention
• Serve as the strategic point of contact for clients, providing guidance, troubleshooting, and support
• Collaborate with product and engineering to represent the voice of the customer and influence roadmap decisions
• Build scalable playbooks and processes to streamline customer success operations
• Drive usage, adoption, and satisfaction through proactive outreach and education
• Identify expansion opportunities and partner with sales on upsells and renewals
• Monitor key health metrics and act quickly to prevent churn or friction
• Create feedback loops to help improve our product and client experience

Requirements

• 4+ years of experience in a customer success, account management, or client-facing role — ideally in fintech, SaaS, or infrastructure platforms
• Proven track record managing strategic accounts or complex customer relationships
• Strong communication skills and ability to simplify technical concepts for non-technical stakeholders
• Experience working cross-functionally with product, sales, and engineering teams
• Comfortable in a fast-paced, high-growth environment where ambiguity is the norm
• Empathy, resourcefulness, and a relentless drive to make customers successful
• Be multi-lingual with strong English with Spanish and / or Portuguese a long with having experience with international clients
• Having worked in an autonomous role, working as a key individual contributor and supporting our growth with building out the team

Bonus Points

• Experience with APIs, embedded finance, or financial infrastructure products
• Previous startup or early-stage experience
• Familiarity with compliance or regulatory landscapes in finance

What We Offer

• Competitive salary + meaningful equity
• Remote-first team with flexible work culture
• Health, dental, and vision benefits
• Opportunity to shape the future of financial technology
• A collaborative, curious, and mission-driven team

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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