Client Success Expert, Content Projects (Remote, Contract)

INFUSE; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Client Success Expert for Content Projects to oversee and manage content solutions projects. This role involves collaborating with various internal teams and ensuring alignment with client objectives. The ideal candidate will have experience in content marketing management and possess exceptional organizational and problem-solving skills. You will be responsible for optimizing workflows and enhancing the efficiency of content execution. If you thrive in a dynamic environment and enjoy managing multiple projects, this opportunity is perfect for you.

Qualifications

• 1-3 years of experience in managing content marketing programs.
• Exceptional customer relationship management skills are essential.

Responsibilities

• Oversee content solutions projects from inception to completion.
• Serve as the primary point of contact for client communications.

Skills

Content Marketing Management

Customer Relationship Management

Project Management

Problem-Solving

Organizational Skills

Education

Bachelor's Degree or Equivalent Experience

Tools

Content Management Systems

Job description

Client Success Expert, Content Projects (Remote, Contract)

Remote

About the Role:

• Oversee content solutions projects from inception to completion, ensuring they align with client objectives and company standards.
• Develop and manage project timelines, coordinating efforts across contributing writers, internal content teams, content administrators, and design teams.
• Serve as the primary point of contact for client communications related to content solutions programs.
• Collaborate with internal stakeholders to align content initiatives with broader demand generation and targeted advertising efforts.
• Continuously optimize workflows and processes to improve the efficiency and scalability of content program execution.

Recommended Qualifications:

• 1 to 3+ years of experience managing content marketing programs for agencies, media, or demand gen companies.
• Familiar with basic content creation processes, such as manuscript creation and design and layout. Previous experience dealing with writers and editors is nice to have.
• Exceptional customer relationship management skills.
• Organized and disciplined with the ability to meet and stay ahead of deadlines.
• Problem-solving skills to be able to ask the right questions and come up with creative solutions to new issues.
• Ability to manage multiple projects at the same time.
• Knowledge of demand gen project management is a plus.

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This is an Independent Contractor position with no benefits, and you will be responsible for all the tax obligations in your country. Please share your monthly gross compensation requirements in USD. Thank you! *