Client Success Executive

ADP; Alpharetta (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading human capital management firm in Alpharetta, Georgia is seeking a Client Success Executive. This role focuses on managing complex client accounts and driving satisfaction throughout the client journey. The ideal candidate will excel in relationship building, contract negotiations, and ensuring high levels of client retention. Ready to make an impact? Apply now!

Qualifications

• Experience in managing complex client accounts.
• Ability to work through client challenges to provide solutions.
• Strong communication and negotiation skills.

Responsibilities

• Drive client satisfaction and outcomes throughout the client journey.
• Implement client success plans aligned with desired outcomes.
• Act as an integrator with ADP and client resources for successful partnerships.

Skills

Relationship building

Contract negotiations

Client retention

Client satisfaction management

Product adoption

Job description

Overview

ADP is hiring a Client Success Executive.

Are you ready to manage a book of large, complex global client accounts? Do you enjoy working through client challenges and providing creative solutions? Do you have a knack in building relationships, working through contract negotiations and retaining clients?

Well, this may be the role for you. Ready to make your mark?

In this role, the Client Success Executive (CSE) is responsible for driving satisfaction and client outcomes by relentlessly monitoring and managing client''s success throughout the HCM client journey. The CSE in partnership with Product, Implementation, and Project Managers from other workstreams will define and implement Launch Readiness for all phases of the rollout of the HCM solution. The CSE will align with Client Stakeholders to gain a deep knowledge of the clients desired outcomes, developing and executing client success plans focused on achieving a client''s desired outcomes at every stage in the client journey. The CSE manages at all levels of the ADP and Client Organization to drive accountability for delivering the end-to-end client experience in order to achieve a long term and valued added partnership. The CSE will initiate interventions to address any areas of concern in overall client health; including client satisfaction, client experience and product adoption across the client''s ADP portfolio. The CSE identifies customer risk and acts as an integrator with ADP and client resources to deliver on Client Success milestones and to ultimately drive long term retention and expansion of the client partnership with ADP.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos