Client Success & Engagement Lead

Tyler-Technologies-29572f8; Idalou (TX); On-site; USD 59,000 - 64,000; Full time

Job summary

Tyler Technologies is seeking a Client Engagement Lead in the United States to manage day-to-day client relationships, drive product adoption, and improve Net Promoter Scores (NPS). You will own client satisfaction, lead QBRs, and develop tailored success plans to maximize value from our solutions.

The role emphasizes collaboration with regional teams and internal groups to resolve issues, communicate progress, and ensure a cohesive client experience across multiple accounts.

Qualifications

• 2+ years in customer success, support, or implementation.
• Strong communication and follow-through with clients and internal teams.
• Accountability mindset: sees issues through to resolution and keeps clients informed.
• Skilled at analyzing client behavior, identifying trends, and driving improvements.
• Comfortable managing multiple clients and priorities simultaneously.

Responsibilities

• Own overall client satisfaction, retention, and NPS outcomes.
• Act as the primary client relationship owner and ensure clients have a clear contact for success planning, training, and support.
• Coordinate with regional teammates to deliver a unified client experience.
• Build trusted relationships with assigned clients, acting as their primary point of contact.
• Lead recurring client meetings, including Quarterly Business Reviews (QBRs).
• Develop and maintain tailored Client Success Plans.
• Operate in a matrixed environment—balance guidance from leadership.
• Engage with day-to-day alignment to the Client Experience Manager; inform on priorities and outcomes.
• Analyze consumption gaps and help clients expand product use to achieve goals.
• Educate clients on features, updates, and product capabilities to maximize value.
• Serve as a product liaison, connecting internal resources to client needs.
• Guide clients through early cloud adoption, explaining new workflows and value.

Skills

Customer Success

Communication

Accountability

Data Analysis

Multi-tasking

Job description

Tyler Technologies is seeking a Client Engagement Lead in the United States to manage day-to-day client relationships, drive product adoption, and improve Net Promoter Scores (NPS). You will own client satisfaction, lead QBRs, and develop tailored success plans to maximize value from our solutions.

The role emphasizes collaboration with regional teams and internal groups to resolve issues, communicate progress, and ensure a cohesive client experience across multiple accounts.