Client Success Director

BioTalent Ltd; Georgia; Remote; USD 150,000 - 160,000; Full time

Job summary

A leading digital health firm in the United States is seeking a strategic leader to oversee client satisfaction and growth with healthcare professionals. This role involves managing a client success team, ensuring high retention rates while delivering successful research programs. Ideal candidates have extensive quantitative research experience, proven success in client management, and team leadership skills. This position offers flexible fully remote working arrangements within the USA.

Benefits

Flexible remote working

Benefits and bonus

Qualifications

• Strong leadership and mentoring abilities in a client success context.
• Ability to foster long-term client relationships.
• Expertise in overseeing research projects and delivering insights.

Responsibilities

• Lead and mentor a client success team, promoting ownership and excellence.
• Serve as the primary contact for key accounts, ensuring high satisfaction and retention.
• Oversee research projects from kick-off to completion, delivering actionable insights.
• Collaborate cross-functionally to optimize processes and enhance client experience.

Skills

Extensive experience within quantitative market research sector for HCPs

Proven success in client success or account management

Experience managing a team

Job description

BioTalent is working with a Digital Health clientseeking a strategic leader to drive client satisfaction and growth with HCPs. In this role, you’ll manage post-sale relationships, ensuring successful delivery of research programs and fostering long-term partnerships.

The company has a strong reputation and high retention rate, with flexible fully remote working (within the USA) alongside global offices if hybrid is preferred. The team is high performing, collaborative and has a compassionate, supportive and smart leader (SVP), who this role reports into.

What You’ll Do

• Lead and mentor a client success team, promoting ownership and excellence.
• Serve as the primary contact for key accounts, ensuring high satisfaction and retention.
• Oversee research projects from kick-off to completion, delivering actionable insights.
• Collaborate cross-functionally to optimize processes and enhance client experience.

What We’re Looking For

• Extensive experience within thequantitative market research sector for HCPs.
• Proven success within a client success or account management position.
• Experience managing a team.

Location: Remote (within the USA)

Salary:$150-160,000 + benefits and bonus