Client Success Advocate — Software Adoption & Onboarding

CliftonLarsonAllen; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

CliftonLarsonAllen (CLA) is seeking a Client Success Associate in Austin, TX to help optimize the client experience lifecycle and promote software product adoption. You will work with project teams to drive onboarding and ongoing client engagement, with travel to client sites as required.

Experience in software account management and leading teams is preferred, and a bachelor’s degree is required. Proficiency with MS Office tools is essential to success in this role.

Qualifications

• Bachelor's degree required.
• Experience with software account management, leading teams, and managing clients preferred.

Responsibilities

• Assist with onboarding deliverables and transitions.
• Support software product adoption alongside project teams.
• Handle client escalations and ensure smooth post-implementation transitions.
• Coordinate post-implementation activities with service teams.
• Identify referenceable clients and potential case studies.

Skills

Account management

Team leadership

Client management

Education

Bachelor's degree

Accounting/Business/Communications/PR/Marketing degree preferred

Tools

Microsoft Outlook

Excel

PowerPoint

Job description

CliftonLarsonAllen (CLA) is seeking a Client Success Associate in Austin, TX to help optimize the client experience lifecycle and promote software product adoption. You will work with project teams to drive onboarding and ongoing client engagement, with travel to client sites as required.

Experience in software account management and leading teams is preferred, and a bachelor’s degree is required. Proficiency with MS Office tools is essential to success in this role.