Client Success Advocate & Brand Ambassador

Fireclay Tile; Aromas (CA); Hybrid; USD 43,000 - 53,000; Full time

Benefits offered by this job

Medical benefits

401k match

PTO

Sick time

Parental leave

Stock options

Hybrid work

Job summary

Fireclay Tile in Aromas, CA is seeking a Client Success Specialist to be the human connection point for clients from first inquiry through post-installation support. This hybrid role offers frontline brand ambassador responsibilities across phone, email, text and chat.

You will support our sales teams with data entry, order tracking, logistics, payment processing, and post-shipment follow-up, while building product expertise and serving as the dependable voice for a high volume of client

Qualifications

• 1+ years of experience providing excellent customer service (retail, hospitality, call center, or help desk backgrounds all welcome)
• Excellent verbal and written communication skills, with the ability to engage confidently across a wide range of professional groups
• Comfort and confidence independently handling a high volume of email communications and phone calls
• Knowledge of, or a strong desire to learn, tile materials and installation processes for ceramic and glass tile
• Strong computer skills; Salesforce, Front, or Asana experience a plus
• Able to perform the essential functions of this role, with or without reasonable accommodation.
• Strong knowledge and experience with AI to enhance processes.

Responsibilities

• Serve as a fully trained, frontline brand ambassador for Fireclay — independently handling the full range of client conversations across phone and email.
• Confidently guide clients through the entire tile-buying journey, from initial product questions to installation troubleshooting, ensuring a seamless and memorable experience.
• Support our sales teams with data entry, order tracking, logistics coordination, payment processing, and post-shipment follow-up — acting as a true extension of the sales team.
• Work closely with production and warehouse teams to track orders through fulfillment, troubleshoot delays, and keep clients informed every step of the way.
• Use Salesforce.com and Asana to manage client relationships, track conversations, and drive satisfaction across the full client lifecycle.
• Take ownership of a growing volume of client interactions as our sales team scales, becoming the dependable, well-versed voice our clients count on.

Skills

Customer service

Communication

Data entry

Tile knowledge

Tools

Salesforce

Front

Asana

Job description

Fireclay Tile in Aromas, CA is seeking a Client Success Specialist to be the human connection point for clients from first inquiry through post-installation support. This hybrid role offers frontline brand ambassador responsibilities across phone, email, text and chat.

You will support our sales teams with data entry, order tracking, logistics, payment processing, and post-shipment follow-up, while building product expertise and serving as the dependable voice for a high volume of client