Client Success Advocate

simera-talent; San Francisco (CA); Remote; USD 70,000 - 110,000; Full time

Job summary

Simera Talent is seeking a client success professional to build and maintain strong client relationships, support onboarding, and address client needs with proactive solutions. The role emphasizes client satisfaction, timely responses, and collaboration across teams.

Candidates should be proficient with CRM tools, capable of remote work, and able to manage multiple clients and priorities with a customer-centric approach.

Qualifications

• Clear communication and strong client-facing skills.
• Ability to build and maintain client relationships.

Responsibilities

• Build and maintain strong client relationships.
• Support clients throughout onboarding and ongoing engagement.
• Understand client needs and provide appropriate solutions.
• Respond to client questions, requests, and concerns.
• Monitor client satisfaction and engagement.
• Follow up on open requests and ensure timely resolution.
• Coordinate with internal teams to address client needs.
• Identify opportunities to improve client satisfaction and retention.

Skills

communication

relationship-management

customer-service

problem-solving

organizational-skills

follow-up

remote-work-capable

team-work

Tools

CRM

Communication tools

Job description

Simera Talent is seeking a client success professional to build and maintain strong client relationships, support onboarding, and address client needs with proactive solutions. The role emphasizes client satisfaction, timely responses, and collaboration across teams.

Candidates should be proficient with CRM tools, capable of remote work, and able to manage multiple clients and priorities with a customer-centric approach.