Client Success Advisor

Diligent; New York (NY); Hybrid; USD 100,000 - 124,000; Full time

Job summary

Diligent is seeking an experienced GRC Advisor to join the team and work on Key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers established through combining people, process, and technology to support our customer-success strategy.

Based in the United States with a hybrid work model, travel to client sites may be required.

Qualifications

• Minimum of 5-7 years of experience in a client-facing role within the legal, compliance, and entity management or subsidiary governance industry.
• Ability to translate technical concepts into business terms.
• Ability to build relationships internally and externally to understand the underpinning needs of delivering business value.
• Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms.
• Excellent communication and interpersonal skills, with the ability to engage with clients and stakeholders at all levels and translate technical concepts into business terms.
• Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently.
• Willingness to travel to client sites.

Responsibilities

• Provide guidance on configuring, customizing, and optimizing the GRC platform to align with clients’ processes and objectives.
• Assess clients’ GRC requirements, objectives, and challenges to recommend tailored solutions.
• Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent’s platform.
• Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and increase usage.
• Partner with internal Product, CS, Support, and Sales teams to drive continuous improvement of the platform.
• Monitor regulatory developments and share insights with clients from a subject matter expert perspective.

Skills

GRC domain knowledge

Client-facing experience

Regulatory awareness

Excellent communication

Travel willingness

Job description

Position Overview

Diligent is looking for an experienced GRC Advisor to join the team and work on Key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers established through combining people, process, and technology. If you are anything like the talented GRC Advisors at Diligent then this feeling you have, might be the desire to serve others- but you are blinded by the limits placed on you in your current role. The Client Success Advisor role is key to Diligent’s Customer Success retention strategy.

Key Responsibilities

• Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients’ business processes and objectives.
• Conduct in-depth assessments of clients’ GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.
• Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent’s platform.
• Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules.
• Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.
• Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective.

Required Experience/Skills

• Minimum of 5-7 years of experience in a client-facing role within the legal, compliance, and entity management or subsidiary governance industry.
• Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.
• Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value.
• Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.
• Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.
• Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment.
• Willingness to travel to client sites.

U.S pay range $100,000—$124,000 USD

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent’s EEO Policy and US EEOC’s Know Your Rights. We are a drug free workplace.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

To support a fair and consistent hiring process, we use AI and digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinating interview scheduling and summarizing interview notes. All final screening, evaluation, and hiring decisions are made by humans on our team. To learn more about how we collect, protect, and process your information, please review our Candidate Privacy Policy.

At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.