Client Strategy Manager

Higharc; United States; On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Unlimited PTO

401K plan

Job summary

Higharc is looking for a Client Strategy Manager based in the United States. This pivotal role involves owning the adoption strategy for a book of business and leading customers to enhance their operational practices.

The ideal candidate will have over 5 years of experience in client success and strong communication skills. Higharc offers flexible hours, competitive salaries, and robust benefits including medical coverage and unlimited PTO.

Qualifications

• 5+ years in client success, implementation leadership, enterprise account management, consulting, or program leadership.
• Strong executive communication skills.
• Comfort using data and AI-enabled tools to understand account health.

Responsibilities

• Own customer adoption outcomes throughout the implementation process.
• Lead executive conversations around business goals and adoption milestones.
• Orchestrate internal teams to keep outcomes moving.

Skills

Client success management

Implementation leadership

Executive communication

Cross-functional leadership

Data analysis

Job description

About Us

Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised a total of $83M with support from top-notch venture capital firms and more than 18 strategic investors—industry leaders in construction, building products manufacturing, and distribution.

Higharc is seeking a Client Strategy Manager to own the adoption strategy for your book of business. Reporting to the Senior Manager of Client Strategy, you'll lead customers from cross-departmental alignment through implementation, launch, measurable adoption, and long-term value realization.

What You’ll Do

This is not a high-volume SaaS account management role. You'll own a small number of complex enterprise homebuilders and help them adopt Higharc in ways that materially change how their business operates. Adoption here isn't about usage, it's about changing how builders work.

You’ll partner with a dedicated Project Manager who owns project plans, reporting, documentation, and system hygiene. With that discipline in place, you focus on customer outcomes, executive alignment, adoption strategy, change management, and account health.

• Own adoption outcomes from post-sale alignment through launch, rollout, value realization, and long-term account health.
• Lead executive conversations on your own around business goals, adoption milestones, risks, tradeoffs, and value.
• Guide clients beyond recreating legacy workflows toward new workflows, decision rights, and the adoption behaviors required to realize value.
• Orchestrate internal teams across Implementation, Solutions, Product, Engineering, Support, and Sales to keep outcomes moving.
• Diagnose adoption risk early, align stakeholders, and restore momentum when programs stall.
• Translate patterns in client friction into structured product, implementation, and account intelligence.

About You

You're a strategic client relationship owner who can multithread through messy, high-stakes operational change. You're comfortable standing on your own with senior stakeholders, you know when to pull in executive support from Higharc, and you can tell a clear story about where a customer is, where they need to go, what's at risk, and what decisions move them forward.

You bring curiosity and horsepower to quickly understand how builders operate across Architecture, Purchasing, Sales, and Operations. You're highly self-directed: you investigate ambiguity, form a point of view, and move work forward without close management.

You have:

• 5+ years in client success, implementation leadership, enterprise account management, consulting, solutions, or program leadership, with direct ownership of complex, high-value customers or transformation programs.
• Strong executive communication skills and the ability to independently influence senior customer stakeholders.
• Excellent judgment in diagnosing customer risk, adoption friction, stakeholder misalignment, and organizational blockers.
• Strong consultative and cross-functional leadership instincts — you can challenge customers respectfully when legacy assumptions limit value, and lead across implementation, product, engineering, sales, support, and executive teams.
• Comfort using data, customer health signals, and AI-enabled tools to understand account health and adoption progress.
• The ability to synthesize project details into an accurate account narrative without owning every administrative detail.
• Willingness to travel 25%, with occasional fluctuations during customer launch periods.

A major plus if you also bring:

• Experience in residential homebuilding, construction technology, AEC, manufacturing, ERP, or other operationally complex industries.

Working at Higharc

Higharc has been remote first since our founding in 2018. We offer flexible hours so you can do your best work without missing out on life. Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company.

Personal healthiness is an important value for us — we provide comprehensive medical, dental, and vision coverage, with unlimited PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time. You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K. Haven't worked remotely before? We provide a stipend to create the ideal home office.