Client Strategy Lead

Pearmill; United States; Remote; USD 100,000 - 135,000; Full time

Benefits offered by this job

Health coverage

Remote work

Unlimited vacation

Parental leave

Laptop stipend

Annual retreat

Books & courses

Wellness budget

Donations matching

Job summary

Pearmill is seeking a Client Strategy Lead to own client relationships and craft integrated strategy across creative, media, and CRO. You will connect internal teams with clients to deliver measurable growth, surface new opportunities, and identify risks early.

This remote role reports into the CEO and is expected to grow into a leadership path within client services as Pearmill scales. You’ll synthesize input from craft teams and lead client-facing strategy across channels.

Qualifications

• 6+ years of experience in performance marketing, strategy, client services, or integrated account management.
• You are a business systems thinker who can zoom out and connect the dots across data, creative, and human dynamics.
• You’ve demonstrated success in growing client relationships and expanding scope beyond initial engagements.
• You’re a confident, consultative communicator who can be respectfully confrontational when needed to drive better outcomes.
• You’re proactive, curious, and solutions‑oriented - you don’t just flag problems, you propose next steps.

Responsibilities

• Own the client relationship end-to-end, building trust and delivering strategic value across creative, media, and CRO.
• Lead the strategic vision across all disciplines for your accounts, ensuring measurable outcomes.
• Synthesize input from craft teams into a cohesive client-facing strategy.
• Facilitate QBRs and strategic check-ins with clients, bringing thought-starters and insights.
• Identify risks and opportunities early and work with internal partners to act on them.
• Drive internal alignment across media, creative, and CRO so the team moves as one.
• Lead or co-lead new client pitches translating agency capabilities into tailored proposals.
• Maintain awareness of industry dynamics and emerging trends to inform clients and internal teams.

Skills

Performance marketing

Strategy

Account management

Client services

Business systems thinking

Cross-channel strategy

Job description

About the Role

We’re looking for a Client Strategy Lead to play a pivotal role in owning client relationships, driving integrated strategy across disciplines (creative, media, CRO), and championing business growth for our clients - and for Pearmill.

You’ll be the connective tissue between our internal teams and our clients - ensuring we’re not only meeting expectations, but identifying new opportunities, surfacing risks early, and creating long‑term impact.

This role is not channel‑or craft‑specific. You won’t be expected to write copy or optimize bids - but you will be expected to understand the dynamics of each and bring the pieces together into a single, compelling strategy.

This role reports into our CEO (for now), but is expected to grow into a leadership path within our client services org as we scale.

What You’ll Do

• Own the client relationship end-to‑end, building trust and delivering strategic value across creative, media, and CRO.


• Lead the strategic vision across all disciplines for your accounts - ensuring we’re driving measurable outcomes, not just completing tasks.


• Synthesize input from craft teams (e.g. Paid Social, Creative, Search, CRO) into a cohesive client‑facing strategy.


• Facilitate QBRs and strategic check‑ins with clients - bringing thought‑starters, insights, and cross‑functional POVs to the table.


• Identify risks and opportunities early - whether it’s signs of churn or whitespace for upsell - and work with internal partners to act on them.


• Drive internal alignment across media, creative, and CRO so that the whole team is rowing in the same direction.


• Be a retention engine. You are the heartbeat of the account - ensuring we’re meeting goals, exceeding expectations, and expanding the relationship over time.


• Lead or co‑lead new client pitches translating agency capabilities into tailored proposals that win new business.


• Maintain awareness of industry dynamics and emerging trends, providing forward‑thinking insights to both clients and internal teams.

About You

• You have 6**+ years of experience** in performance marketing, strategy, client services, or integrated account management.


• You’re a business systems thinker who can zoom out and connect the dots - across data, creative, and human dynamics.


• You’ve demonstrated success in growing client relationships and expanding scope beyond initial engagements.


• You’re a confident, consultative communicator who can be respectfully confrontational when needed to drive better outcomes.


• You’re proactive , curious, and solutions‑oriented - you don’t just flag problems, you propose next steps.


• You have experience managing integrated marketing strategies across multiple channels (paid search, paid social, etc.).


• You can translate ambiguity into action - bringing structure, clarity, and momentum to a situation.

What You’ll Find Here

• Competitive salary with bonus structure tied to client satisfaction, retention, and growth


• 99% coverage for health, dental, and vision


• Distributed, remote, and global culture


• Unlimited vacation with 3-weeks required vacation


• Unlimited mental health or physical health leave


• Remote work budget to make it easier to work from wherever you feel most productive!


• Monthly physical activity budget to get your body moving


• 16 weeks of fully paid parental leave


• Stipend for laptop and other home office equipment


• Annual indoor plant budget


• Annual company‑wide retreat


• Yearly stipend for books, seminars, courses, and coaches


• Matching for charitable donations


• Clear career progression path toward senior client leadership roles

Diversity, Equity, and Inclusion

Pearmill is a diverse company with team members hailing from all backgrounds and walks of life. We’re a globally‑distributed team and committed to continuing to build a company that represents the world we live in. We encourage candidates of underrepresented groups to apply.

Compensation

$100K – $135K

We’re a fully remote company, with team members living in many countries around the world. Each country has different market rates for roles, and we strive to offer competitive salaries indexed to your specific local market. Rather than matching salaries for each role across the organization, our goal is to offer similar standards of living for the same level of work, no matter where you live.

This approach allows us to grow sustainably as a company, and gives us the ability to hire from wherever the best talent lives. On top of your salary, we believe in directly rewarding you for your hard work through a twice‑annual performance bonus. We also review salaries every year (and more often with consistently outstanding work!), with a goal of keeping our long‑standing team as fairly compensated as our new hires.