Client Specialist Remote, US

Tungsten Automation Corporation; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

A leading company in automation seeks a Client Specialist to manage and grow relationships with mid-tier clients. This role focuses on ensuring client satisfaction, proactively engaging to identify opportunities for growth, and collaborating internally for successful service delivery. It's an excellent chance for individuals skilled in client management and data analysis to contribute directly to company growth efforts.

Qualifications

• Experience in client-facing roles.
• Strong analytical and decision-making skills.
• Ability to proactively identify client needs and propose solutions.

Responsibilities

• Manage relationships with mid-tier clients to ensure satisfaction and retention.
• Engage proactively with clients to identify upselling opportunities.
• Collaborate internally to deliver products and resolve issues.

Skills

Client Relationship Management

Communication

Problem Solving

Data Analysis

Negotiation

Job description

The Client Specialist builds strong relationships with our mid-tier clients. You'll be their main contact, understand what they need, and help them get the most value from our services. You'll check in with clients regularly, spot chances to solve their problems, and find ways to grow these accounts. Your work will directly help us reach our growth goals.

The Client Specialist is responsible for managing and growing relationships with existing clients.

The Client Specialist will serve as the main point of contact for existing clients, ensuring excellent levels of client satisfaction and being the primary point of escalation to resolve client relationship matters.

The Client Specialist will also be responsible for identifying opportunities to expand business with existing clients and renewals of existing contracts.

The Client Specialist will be responsible for administration of the clients including financials, contract administration and operational success.

Key Responsibilities:
• Collaborating with Client Success Team to communicate when existing clients may require extra attention.
• Build and maintain strong relationships with a portfolio of mid-tier clients, ensuring their needs are met and exceeded.
• Proactively engage with clients to identify opportunities for growth and upselling, contributing to revenue targets.
• Act as the primary point of contact for clients, addressing inquiries and resolving issues in a timely and professional manner.
• Collaborate with internal teams to ensure seamless delivery of products and services to clients.
• Analyze client data to identify trends, improve satisfaction, and build strategies for long-term retention.
• Deliver regular meetings and updates to review performance through to clients, offering insights, reports and recommendations to maximize value.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.